[Hiring] Collections Coordinator @The Hiller Companies, Inc.

Role Description

The Collections Coordinator is responsible for managing and resolving account receivable balances within an assigned portfolio while ensuring the timely and efficient collection of debts owed to the company.

Qualifications

• High school diploma/GED required; Associate’s Degree in a business-related field preferred
• Minimum 2 years of Accounts Receivable and/or Business to Business Collections experience required
• Demonstrated knowledge of and experience in collection of project management jobs that include retainage and progress billings preferred
• Strongly prefer candidates with prior exposure to contract collection, including liens and coordinating with law offices on accounts
• Previous customer service experience, preferably in a technical or service-oriented industry
• Basic knowledge of fire protection systems and services is a plus, but not required for consideration (industry training will be provided)
• Must demonstrate exceptional organizational and communication skills and ability to manage multiple priorities
• Excellent verbal and written communication skills, including the ability to interact professionally with all levels of management
• Intermediate knowledge of MS Outlook, MS Word, and MS Excel
• Must be a self-starter capable of adapting to meet fast paced and changing business needs
• Demonstrated ability to function effectively in a collaborative, team-oriented environment
• Must be able to work a schedule to support full time office hours Monday-Friday in the Mountain time zone

Requirements

• Communicate with customers via telephone and email about overdue payments in a friendly and professional manner, using tact and empathy to encourage customers to make payments while maintaining positive relationships
• Encourage customers to make online payments via website portal and provide guidance in navigating the system
• Collaborate with internal teams to resolve billing discrepancies, address any issues affecting collections, and meet monthly collection goals
• Conduct account reconciliations to make sure all outstanding balances are accurate in the accounting system and keep accurate notes in customer accounts
• Work with reports on collections performance, overdue and aging receivables, and key metrics including Days Sales Outstanding (DSO), percent current, and bad debt reserves
• Create awareness for opportunities to streamline the collections processes, boost efficiency, and continuously improve the customer experience
• Stay informed on any changes in regulations to ensure that collections practices follow all legal requirements
• File bankruptcy claims on local jurisdictions as needed
• While working on collections, maintain focus on keeping positive relationships with customers

Benefits

• Competitive compensation package, including pay advancement opportunities for industry certifications and continuing education
• Comprehensive benefits package, including health, dental & vision insurance, retirement plans, company paid & voluntary life insurance, company paid short-term disability, voluntary long-term disability, critical illness & accident insurance and paid time off
• Company-provided training, tools and equipment, including $150 annual boot allowance for employees required to wear safety boots in their jobs
• Career advancement potential within a growing company