[Hiring] Collections Associate @Coupa Software

Role Description

The Collections Associate will manage a portfolio of accounts across our global customer base, driving timely collection of outstanding receivables while maintaining strong, professional customer relationships. This is an individual-contributor role suited to a collections professional with a proven track record in SaaS, FMCG, or financial services environments, and prior exposure to senior sales management engagement.

What You’ll Do

• Own and manage a portfolio of high-value, complex customer accounts, driving end-to-end collections activity.
• Proactively engage customers via phone, email, and video calls to resolve overdue balances and disputes.
• Partner cross-functionally with Sales, Customer Success, Legal, and Deal Desk to resolve billing and contractual issues impacting collections.
• Escalate and manage senior-level conversations with sales leadership and customer stakeholders on high-risk or high-value accounts.
• Maintain accurate collections forecasts, aging reports, and cash application records.
• Identify process improvements to reduce Days Sales Outstanding (DSO) and bad debt exposure.
• Utilize Oracle and Tesorio (or comparable platforms) to manage workflows, track account status, and report on portfolio health.
• Support month-end and quarter-end close processes related to accounts receivable.

Qualifications

• Minimum 3-4 years of collections experience, ideally within SaaS, FMCG, or Financial Services industries.
• Demonstrated history of engaging at a senior sales management level to resolve account issues.
• Strong verbal and written communication skills, with the ability to negotiate confidently and professionally.
• Proven ability to manage a complex, high-value portfolio independently.
• Detail-oriented with strong organizational and time-management skills.
• Standard working hours apply, with occasional flexibility required to attend syncs with our U.S. team.

Benefits

• Global Wellness Days: Enjoy two designated, company-wide paid wellness days off each year.
• Birthday Time-Off: Paid day off on your birthday or another day of your choice within your birthday month.
• Volunteer Time Off (VTO): 40 hours of paid VTO annually to support community initiatives.
• Employee Assistance Program (EAP): Free, confidential counseling and resources for emotional support.
• Business Travel Protection: Medical, safety, pre-trip planning, and emergency support during business travel.
• Referral Bonus Program: Generous monetary referral bonuses for successful hires.