[Hiring] Risk and Payments Manager @Gypsy Collective

Role Description

Now we're looking for a Risk & Payment Manager to join the Risk Payment function and take ownership of first-line withdrawal processing, KYC checks, and payment-related risk reviews across multiple brands and platforms.

• Process withdrawal requests across assigned brands and platforms in accordance with approved procedures and SLA;
• Review player deposit and withdrawal history, current balance, active withdrawal requests, Casino Hold, bonus activity, KYC status, payment method ownership, internal limits, and previous risk cases;
• Independently approve withdrawal requests, apply internal limits, initiate additional checks, or escalate cases within the assigned authority;
• Conduct standard KYC reviews and assess the completeness, validity, and consistency of player documents;
• Request and review additional documentation, including SOF/SOW materials, when required by internal procedures;
• Verify payment method ownership and identify possible third-party payment usage, including checks of bank statements, Skrill, Neteller, and other payment methods;
• Identify suspicious financial or behavioural patterns, bonus abuse, inconsistencies in player activity, and other potential risk indicators;
• Suspend processing and escalate cases when critical risk factors remain unresolved;
• Escalate Fraud, AML, forged-document, account-takeover, confirmed multi-account, and other serious or disputed cases to the Fraud Prevention Team;
• Coordinate with PSPs and payment providers regarding transaction statuses, payment method checks, and payment-related technical issues;
• Communicate with players via Helpdesk regarding KYC and additional verification requirements when needed;
• Provide Customer Support and VIP teams with confirmed case statuses and approved communication instructions;
• Document every decision, additional check, and escalation in the approved internal system or register;
• Ensure all unresolved cases are properly escalated and handled within agreed SLA;
• Immediately escalate critical, systemic, disputed, or financially material cases to the Head of Operations;
• Work across different platforms and back offices and be ready to cover colleagues across shifts when required.

Qualifications

• At least 2 years of relevant experience in iGaming, including hands-on work with withdrawals, KYC, Risk, Payments, AML, or Fraud Prevention;
• Proven experience independently reviewing withdrawal requests and making decisions in accordance with internal procedures, authority levels, and SLA;
• Strong practical knowledge of KYC, AML, Source of Funds, and Source of Wealth checks;
• Ability to analyse a player’s financial profile, including deposits, withdrawals, balances, bonus activity, payment behaviour, and previous risk history;
• Practical experience verifying payment method ownership and identifying third-party payments across bank cards, bank transfers and e-wallets transactions;
• Good understanding of common iGaming risk patterns, including bonus abuse, multi-accounting, account takeover, payment fraud, and suspicious financial activity;
• Strong analytical skills, attention to detail, and the ability to make evidence-based decisions under time pressure;
• Ability to maintain accurate case records, provide clear decision rationales, and escalate high-risk cases through the correct internal channels;
• Readiness to manage a high volume of cases during 12-hour day and night shifts, with English at B2 level or higher.

Benefits

• Flexible payment options: choose the method that works best for you;
• Financial perks: Bonuses for holidays, B-day, work milestones and more - just to show we care;
• Learn & grow: We cover courses and certifications — and offer real opportunities to grow your career with us;
• Benefit Сafeteria: Choose what suits you — sports, language courses, therapy sessions, and more;
• Stay connected: From team-building events to industry conferences — we bring people together online, offline, and on stage;
• Modern Equipment: We provide new laptops along with essential peripherals like monitors and headphones for a comfortable workflow;