[Hiring] Collections Analyst @RR Donnelley

Role Description

The Collections Analyst will assist in managing day-to-day collections operations for firm partners and will establish and maintain a system of monitoring and encouraging cash receipts. This involves getting all billing admins and Billing Attorneys to focus on collections, to include follow-up on past due invoices, communicating with clients and preparing status reports.

Monday-Friday 9am-6pm ET

• *Responsible for monitoring and collection of outstanding invoices through direct contact and follow-up with each partner and client as assigned and pursuant to firm policy to ensure timely remittance.
• *Generate and/or revise monthly client reminder statements as outlined pursuant to firm policy and departmental procedures.
• *Provide reports reflecting accounts receivable analyses, DSO, potential and existing bad debt reserves, agreed upon metrics and key performance indicators based on established frequency or as requested.
• *Provide budgeting, forecasting and ad hoc reporting specific to client needs, including participating in meetings with firm management.
• *Work closely with senior management and report on daily activities to resolve issues before they impact collections results.
• *Create estimates of projected collections and adhere to client deadlines; provide rolling updates regularly throughout the month.
• *Prepare documents for write-off of accounts receivable adhering to the firm's approval policy.
• *Assist in transitioning matters handled by departing attorneys to other attorneys of the Firm; determine which matters are inactive to facilitate matters to be closed where appropriate; work with the departed attorney to collect open invoices.
• *Research and monitor unapplied payments.
• *Monitor payment arrangements to ensure compliance with payment terms.
• Develop strong working relationships with assigned Partners to provide best in class customer service support for all related client collection needs.
• Identify problems or issues in processes and implement solutions bringing bottom line results.
• Meet or exceed all assigned deadlines.
• The daily make-up of tasks for this position may vary depending on the client or department's needs.

Qualifications

• Associate Degree or advanced degree preferred with concentration in Business, Accounting, or Finance. Commensurate experience may be considered in lieu of education, based upon candidate's overall employment history.
• 2 or more years hands-on collections experience preferably in a law firm environment or professional services industry.
• Ability to provide high level of customer service in a fast-paced environment.
• Ability to handle a high volume of tasks maintaining attention to detail and prioritizing as necessary.
• Ability to keep up with a fast-paced environment with keen insight in prioritizing to achieve firm collections targets and goals.
• Excellent organizational, interpersonal and communication skills, and ability to work with all levels of personnel within the firm, including Managers, Directors, and Chiefs.
• Advance proficiency with pivot tables and ability to analyze numbers within complex spreadsheets.
• Excellent time and task management skills.
• ARCS, Star Collect, Aderant, Elite or Legal Billing System experience preferred.
• Must be resourceful in developing alternative solutions and meeting deadlines in a real time, fast paced environment.

Requirements

• The salary range for this role at the noted RRD location is $20.91-33.85 / hour.
• Starting pay decisions are determined based on multiple factors including but not limited to relevant education, qualifications, skills, experience, certifications, proficiency, performance, shift, location, and other business needs.
• Typically, roles follow step progressions to a target rate or set increments over time.
• Depending on the role, in addition to the hourly rate of pay, the total compensation package may also include overtime, shift differential, call-in, and/or stand-by pay.

Benefits

• Medical, dental, and vision coverage.
• Paid time off.
• Disability insurance.
• 401(k) with company match.
• Life insurance and other voluntary supplemental insurance coverages.
• Parental leave.
• Adoption assistance.
• Tuition assistance.
• Employer/partner discounts.