[Hiring] Client Financial Services Representative @Brightli

Role Description

Join our compassionate, collaborative team as a Client Financial Services Representative and help strengthen the financial operations that support exceptional behavioral health services. In this remote role, you will manage insurance accounts receivable, resolve unpaid and denied claims, and use your knowledge of medical billing and coding to improve reimbursement outcomes.

Qualifications

• High school diploma or GED.
• Experience with and knowledge of insurance billing and collection practices.
• Working knowledge of CPT and ICD-10 coding.
• Knowledge of electronic funds transfers (EFTs), explanations of benefits (EOBs), and medical and insurance terminology.

Requirements

• Follow up with insurance payers to secure timely resolution of unpaid, underpaid, or denied claims.
• Investigate account issues using payer websites, provider portals, secure messaging, telephone outreach, and insurance correspondence.
• Resolve billing and reimbursement issues by correcting, resubmitting, or appealing claims when appropriate.
• Review and respond to insurance inquiries and correspondence with accuracy, professionalism, and a commitment to excellent service.
• Run and analyze accounts receivable reports to identify aging trends, reimbursement barriers, and opportunities for improvement.
• Ensure claims comply with applicable billing and coding guidelines, payer requirements, and contract terms.
• Document procedures, communicate recurring issues, and help streamline processes that improve efficiency and financial outcomes.
• Collaborate with team members while independently organizing and prioritizing assigned accounts.

Benefits

• Employee Assistance Program – 24/7 counseling services, legal assistance, & financial consultation for you and your household at no cost.
• Mileage Reimbursement – Company paid for work functions requiring travel.
• Employee Discounts – Hotels, Theme Parks & Attractions, College Tuition.
• Paid time off: full-time employees receive an attractive time off package to balance your work and personal life.
• Employee benefits package: full-time employees receive health, dental, vision, retirement, life, & more.
• Top-notch training: initial, ongoing, comprehensive, and supportive.
• Career mobility: advancement opportunities/promoting from within.
• Welcoming, warm, supportive work culture & environment that promotes your well-being, values you as a human being, and encourages your health and happiness.