[Hiring] Billings & Collections Specialist @Q4

Role Description

The Billings & Collections Specialist owns the end-to-end order-to-cash cycle for an assigned book of accounts, from renewals and billing through to cash collections, while striving for zero overdue invoices. This role combines independent execution with cross-functional partnership:

• Manages their own portfolio with minimal oversight.
• Resolves complex subscription and billing inquiries.
• Works directly with Account Management, Client Success, and Renewals to keep the order-to-cash process running accurately and on time.

This is a hands-on role for an experienced billing and collections professional who takes ownership of results.

Qualifications

• Bachelor’s degree in Accounting, Finance, Business Administration, or a related field.
• 3–5 years of progressive experience in billing, collections, or accounts receivable, ideally in a subscription or SaaS environment.
• Demonstrated success managing a book of accounts independently and meeting collections and aging targets.
• Strong Excel skills, including pivot tables, lookups, and reconciliation of large data sets.
• Hands-on experience with Salesforce and/or NetSuite.
• Knowledge of revenue recognition under IFRS is an asset.
• Strong analytical and problem-solving skills with a focus on process improvement.
• Excellent communication and interpersonal skills, with the confidence to hold collections conversations with client-facing teams and customers directly.
• Proven ability to manage competing priorities and meet deadlines in a fast-paced environment.

Requirements

• Own aging and DSO performance for the assigned portfolio, driving collections outcomes and escalating at-risk accounts with a recommended course of action.
• Own the full subscription billing lifecycle for an assigned book of accounts — new business, renewals, upsells, mid-term changes, and prorations — ensuring each invoice reflects the correct subscription, order, and contract terms.
• Prepare invoices for weekly review and approval, ensuring completeness and accuracy of subscription, order, and contract data before submission.
• Manage the accounting support channel with a customer service mindset, resolving subscription and billing inquiries within SLA and independently handling complex cases.
• Proactively escalate at-risk accounts with a clear, recommended course of action to keep results on track.
• Administer Dunning schedules, submit pause and restart requests, and ensure Dunning resumes on time.
• Partner with Account Managers, Client Success Managers, and the Renewals Team to ensure accurate and efficient renewal processing.
• Review credit balances ahead of each month-end, ensure timely application or expiry of credit memos, and work with Account Management to apply credits toward upcoming renewals and upsells.
• Support a timely month-end close by completing order entry, credit memo applications, and resolution of finance cases in Salesforce, and by preparing journal entries and account reconciliations.
• Build the case for account suspension, collections agency referral, legal escalation, and write-off, and prepare supporting documentation for the Team Lead and VP Finance.
• Investigate root causes of order processing errors, partner with cross-functional teams on resolution, and recommend process improvements to reduce error rates.
• Contribute to improvements in reporting and workflows across the order-to-cash function.
• Respond to audit and compliance requests with accurate, well-supported documentation.
• Maintain accurate account records and keep assigned sections of the End-to-End Billing Process documentation current.
• Collaborative, dependable, and generous with knowledge; contributes to a positive working experience for the whole team.
• Serve as a resource to newer team members on billing and collections processes.