[Hiring] Billing Specialist @MediaRadar

Role Description

We are looking for a Billing Specialist to join our team and own accurate, timely billing for our global customer base. This role is critical to our order-to-cash process:

• Ensuring customers are invoiced correctly out of NetSuite.
• Applying sales tax and VAT as expected across the jurisdictions we serve.
• Onboarding new customers smoothly.

You will work closely with our Commercial, Revenue Operations (RevOps), Order Management, Collections, and Revenue Recognition teams. If you’re detail-oriented, systems-savvy, and experienced in SaaS subscription billing, we’d love to hear from you.

Key Responsibilities:

• Generate, review, and issue customer invoices out of NetSuite, including recurring subscription billings, renewals, upsells, and one-time charges, in line with signed contracts and billing schedules.
• Bill customers across multiple countries, including the United States, Canada, the United Kingdom, and the European Union, applying the correct entity, currency, and invoicing requirements for each.
• Review invoices to confirm sales tax, GST/HST, and VAT have been applied as expected for each customer and jurisdiction, and escalate any discrepancies to the team member responsible for sales tax.
• Own customer onboarding from a billing perspective, including KYC and customer verification and collecting billing contacts and tax information.
• Manage customer invoice submission through customer AP portals (e.g., Coupa, Ariba, and similar), including vendor registration, purchase order matching, and resolving portal rejections.
• Partner with the Commercial, RevOps, and Order Management teams to confirm order and contract details before billing, and resolve discrepancies between Salesforce, NetSuite, and signed agreements.
• Collect purchase orders to ensure timely billing. Work with the Collections team to resolve billing-related disputes, issue credit memos and invoice corrections, and support timely cash collection.
• Coordinate with the Revenue Recognition team to ensure billing aligns with revenue schedules and supports an accurate month-end close.
• Respond to internal and customer billing inquiries in a timely and professional manner.
• Contribute to billing process documentation and continuous improvement efforts, including automation and controls.

Qualifications

• 2–4 years of experience in billing, invoicing, or order-to-cash operations.
• Hands-on experience billing customers in NetSuite is required.
• Experience billing in a SaaS or subscription-based company is required, including recurring billing, renewals, and mid-term changes.
• Experience billing customers in multiple countries, including the United States, Canada, the United Kingdom, and the European Union.
• Working knowledge of sales tax and VAT in those jurisdictions, including exemptions and reverse charge.
• Experience with customer onboarding, KYC, and invoice submission through customer AP portals.
• Experience with Avalara is a plus.
• Salesforce experience is preferred; comfort cross-referencing data between Salesforce and NetSuite is a plus.
• Strong attention to detail with a track record of catching and resolving billing errors before they reach customers.
• Good communication skills and the ability to work collaboratively with cross-functional teams across time zones.
• Ability to manage multiple priorities and meet billing deadlines in a fast-paced environment.

Requirements

• This is a remote role based in India.
• Some overlap with US Eastern or Central time zones may be required for collaboration with Commercial, RevOps, Order Management, Collections, and Finance teams.