[Hiring] Billing Specialist @The Nest Schools

Role Description

The Billing Specialist is responsible for the accurate and timely invoicing of tuition to our families. In this role, you will:

• Maintain complete and accurate family records in Procare, including contact information, tuition rates, schedules, and enrollment and withdrawal dates
• Invoice families monthly and weekly based on tuition rates and schedules
• Collect and post family tuition payments on a weekly or monthly basis
• Process changes to family records throughout the month, including schedule changes, added days, and withdrawal dates
• Prorate tuition and payment amounts based on changes that occur during the month
• Monitor past-due balances and follow up with families in a friendly, consistent, and professional way
• Bill and reconcile state childcare subsidy and other third-party payments, ensuring family co-pays are billed correctly
• Partner with School Directors to keep enrollment and billing information aligned and to resolve discrepancies before invoices go out
• Respond to family billing questions by phone and email with clarity, patience, and care
• Support the Finance team with tuition and accounts receivable reconciliations at month end

Qualifications

• 1 to 3 years of experience in billing, accounts receivable, or customer service
• Excellent customer service and communication skills, with the ability to handle sensitive conversations with families
• Experience with Procare or another childcare management or tuition billing platform preferred
• Previous experience in early childhood education or childcare preferred
• Working proficiency in Microsoft Excel and Outlook
• Strong attention to detail and comfort working with numbers, proration, and basic reconciliation
• Highly organized, dependable, and able to work well in a fast-paced setting
• Ability to handle confidential family and financial information with discretion
• Reliable internet connection and a quiet, dedicated workspace for remote work
• Must be located in Texas, Colorado, Indiana, Illinois, Georgia, Florida, Connecticut, Ohio, North Carolina, South Carolina, or Virginia

Requirements

• This is a full-time, daytime position with regular business-hour availability required Monday through Friday.
• Team members are expected to maintain a consistent daily work schedule and be available during standard business hours to collaborate with schools, families, and the Finance team.

Benefits

• Fully remote role with a supportive, connected Finance team
• Up to 50% off childcare, space permitting
• Career guidance from experienced finance and childcare professionals
• Employee Appreciation and Recognition Program
• Wellness Initiatives
• Staff events and team-building activities
• Opportunities to connect with team members across the region and company
• Clear opportunities for professional and career growth

Pay Range

USD $48,000.00 - USD $50,000.00 /Yr.