[Hiring] Billing Operations and Collections Analyst @Absorb

Role Description

Successful candidates for this position will be subject to pre-employment background screening, including a criminal record check and must be able to show proof of legal eligibility to work in the country they have applied to without sponsorship.

If you love learning new things and problem-solving, you may be a great match for the Billing & Collections team! This team is client-facing so you'll get plenty of exposure to our customers and work with many other departments within Absorb. The Billing Operations team ensures that money moves the way it was intended to and we’re the first line of defense when it comes to solving billing and collection issues with our clients. If you’re great with numbers and have the initiative to investigate the root of the problem, then you’ll love being on this team!

What you’ll do:

• Collect on accounts by sending invoice reminders and communication with customers via phone, email, or mail
• Respond to customer inquiries via automated ticketing system
• Conduct Zoom meetings with customers to clarify invoicing issues
• Perform customer and internal account reconciliations
• Ensure all customer accounts are in adherence with the company collection policy
• Post customer payments by recording credit card transactions and entering them into the accounting software
• Reconcile the accounts receivable ledger to ensure that all payments are accounted for and properly posted
• Verify the validity of account discrepancies by obtaining and investigating information from sales, customer support departments, and customers
• Resolve and validate deductions by entering adjusting entries
• Work with other departments to solve accounts receivable issues
• Proactively suggest process improvements that add value to the billing and collections process
• Assist with other accounting duties/projects as required

Qualifications

• 2+ years of experience in a Billings role
• 2+ years of experience in collections
• High degree of accuracy and attention to detail
• Exemplary interpersonal skills and exceptional verbal and written communication skills
• Excellent time management and organizational skills
• Well organized and able to handle multiple tasks quickly and accurately
• High energy, flexible and has a willingness to take initiative
• Demonstrates creativity and ability to rely on experience and knowledge to successfully collect receivables balances

Technologies we use:

• AbsorbLMS
• Zendesk
• Zuora
• Salesforce

Benefits

• Fully remote-first work with flexible work arrangements
• Comprehensive Health and Wellness Benefits including retirement savings programs, eligibility for two different bonus plans, generous time off, comprehensive medical and dental benefits based on your country of location
• New Hire Equipment Allowance and monthly Flex Allowance to support your success
• Endless opportunity for career growth and internal mobility
• Employee driven DE&I programs

Company Description

Absorb Software is the leading global AI-driven learning platform provider, helping organizations unlock the full potential of their workforce. With its innovative Strategic Learning Systems (SLS) approach, Absorb empowers businesses to align learning with strategic goals, driving measurable impact and workforce agility. The Absorb LMS platform delivers personalized, scalable, and engaging learning experiences for employees, customers, and partners worldwide. Trusted by over 3,300 organizations and 34 million users, Absorb is redefining the future of workplace learning through cutting-edge AI, seamless integrations, and an unwavering commitment to innovation. We empower learners to enrich their lives, workplaces and communities.