[Hiring] Billing Operations Analyst @Twilio

Role Description

Join the team as Twilio’s next Billing Operations Analyst. Twilio is looking for a talented and results-driven person who is passionate about work, savvy about billing and pricing from the business view, and who lives the Twilio Magic.

• Maintain Revenue Team external customer email, responding to customer and other external queries in a timely manner and onboard customers to Twilio’s internal billing system and Financial ERP system.
• Gather and format large raw data sets to assist with customer billing reporting and queries.
• Participate in month-end close, including:
  • Managing and tracking recurring billing and managing approvals.
  • Tracking and application of customer credits.
  • Analysis of revenue-related balance sheet accounts.
  • Ad hoc customer financial reporting.
• Assist and participate in the development and implementation of financial controls and processes surrounding revenue and invoicing.
• Participate in external and internal audits, as requested.
• Resolve queries customers are facing relating to their billing.
• Independently investigate customer issues, searching internal resources, previous cases, Slack channels, etc., to understand issues and provide detailed analysis of customer issues to the Sales team.
• Manipulate and analyze large datasets in Excel.
• Respond to the Sales team in a timely manner and communicate complicated issues via Slack, SFDC, or calls.
• Work under pressure in a high-paced environment, ensuring quick turnaround times to comply with team SLAs.
• Collaborate with other teams to solve root problems related to customer issues.
• Help out on other teams within the Billing Ops group, as requested.
• Participate in Month End close, as requested.

Qualifications

• Strong experience in the area of Billings / Revenue / Order to Cash.
• Demonstrated problem-solving, strong interpersonal, and communication skills.
• Experience working with Oracle, Zuora, and Salesforce is advantageous, although not essential.
• Solid experience working with large volume transactions with strong attention to detail.
• Advanced Excel user: able to handle very large raw data sets using pivots and other functions such as VLOOKUPS.
• 1-3 years experience in an Operations role.
• Periodic weekend work will also be essential for this role.
• Third level qualification in Accountancy, Finance, or a Business-related discipline or equivalent experience.
• Proficient in Spanish and English.

Requirements

• This role will be remote, based in Mexico City, Mexico.
• Travel may be required occasionally to participate in project or team in-person meetings.

Benefits

• Competitive pay.
• Generous time off.
• Ample parental and wellness leave.
• Healthcare.
• Retirement savings program.
• Additional offerings vary by location.