[Hiring] Billing Officer @Emapta

Role Description

As a Billing Officer, you'll strengthen revenue accuracy across the telecommunications, IT, and managed services industry, from customer onboarding to reconciliation. Build specialized international billing expertise and take your global finance career further without leaving the Philippines.

Qualifications

• 1 to 3 years of relevant professional experience, including prior experience in billing or a similar role
• Strong understanding of billing systems and processes
• Proficiency in Microsoft Excel
• Familiarity with Xero, Emersion, Autotask, and vendor reconciliation platforms is an advantage
• Strong attention to detail and a high level of accuracy
• Proactive problem-solving skills, with the ability to identify issues and recommend improvements
• Strong written and verbal communication skills
• Effective time management skills, with the ability to meet regular deadlines
• Strong collaboration skills, with the ability to work effectively within a team environment
• Genuine willingness to learn and develop new skills

Requirements

• Previous experience in the telecommunications, IT, or Managed Service Provider (MSP) industry (nice to have)
• Understanding of Telco, IT, or MSP billing models (nice to have)

Your Daily Tasks

• Customer Onboarding & Service Setup
  • Onboard new customers accurately in Emersion or Autotask and update corresponding CRM records.
  • Set up and maintain services, plans, pricing, and quantities.
  • Ensure data consistency and accuracy between CRM records and billing systems.
• Billing Management
  • Generate and issue monthly and one-off invoices through Emersion or Xero based on data in Autotask.
  • Perform pre-billing validation and reconciliation to ensure billing accuracy and completeness.
  • Ensure monthly billing remains accurate, complete, and on schedule.
  • Update billing records promptly when services are added, removed, or cancelled.
• Customer Billing Support
  • Respond to customer billing queries promptly and professionally.
  • Process necessary billing adjustments based on service changes or corrections.
  • Collaborate with internal teams to resolve customer billing issues.
• Collaboration & Reporting
  • Collaborate with Operations and Sales teams to maintain smooth and efficient workflows.
  • Assist with report preparation and maintain accurate billing and service documentation.
  • Support ad hoc billing, reconciliation, and finance projects as required.

Key Performance Indicators / OKRs

• Maintain a Billing Accuracy Rate of at least 98% for all invoices issued.
• Complete 100% of new customer onboarding within two business days of handover.
• Complete 100% of vendor reconciliations each month.
• Provide the first response to 95% of customer billing queries within 24 hours.
• Maintain accurate Autotask data, with minimal discrepancies identified during monthly audits.
• Deliver 100% of invoices on or before the scheduled billing cycle.

Key Internal Relationships & Reporting Lines

• Finance Manager - Direct reporting line
• Other Billing Officers and Accountants - Team collaboration

Benefits

• Day 1 HMO coverage with free dependent
• Competitive Salary Package
• Day Shift Schedule
• Permanent WFH arrangement
• Fixed weekends off
• Fully customized Emapta laptop with peripherals
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used at your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment