[Hiring] Billing Analyst @Ogletree Deakins

Role Description

The Billing Analyst is responsible for all aspects of supporting the billing teams. This position will support Billing Attorneys when their assigned Billing Specialists are on leave or no longer with the firm until there is a permanent assignment determined. The Billing Analyst will complete large reversal projects, which require in-depth research and complex troubleshooting and perform training to new employees, support team training on specialized billing arrangements, and identify areas where additional training is needed. The Billing Analyst is knowledgeable about the Aderant database, Immigration and L&E billing, thus able to provide feedback/suggestions to improve processes/efficiencies, and assists with the testing, coverage and implementation of the same for both billing teams. This role serves as a resource for all billing teams to excel in their billing, collaboration with the entire financial operations group, and customer service, along with the support needed for each team to ensure appropriate coverage takes place for our internal and external clients.

Responsibilities

• Perform full-cycle billing functions on the Immigration and L&E at a limited capacity, including reviewing time entries, processing edits, transfers of time entries when necessary, and preparing and posting final bills for the monthly billing cycle.
• Support offices where a current Billing Specialist or Business Coordinator is on leave or no longer with the firm to ensure appropriate coverage.
• Lead large special projects for the billing team.
• Work difficult rejections that require advanced research.
• Call Attorneys when they have not turned in their prebills by the deadline.
• Provide coaching and mentoring on difficult client agreements.
• Highly organized and detail oriented.
• Create training materials for Attorneys and Practice Assistants to help them better understand the Billing process.
• Manage complex Quest and Senior Box tickets to ensure timely responses to Attorney and client questions and inquiries.
• Host small group sessions to provide hands-on training.
• Deliver training pertaining to policies and procedures in their particular area of expertise.
• Proactively seek and suggest recommendations to managers to improve existing billing processes, training needs, and resources.
• Serve as mentors and assist in the training and development of Billing Specialists and Business Coordinators.
• Support the month-end close by processing overflow of returned prebills to ensure all bills are processed.
• Consistently model positive and professional behavior and encourage the team to do the same.
• Manage billing material posted on OD Connect to ensure the material is accurate and up to date.
• Other duties as assigned.

Qualifications

• Four-year undergraduate degree in Finance, Accounting, or related field preferred and/or equivalent work experience.
• 6+ years of law firm billing experience, preferably within a global law firm or professional services environment.
• Ability to work effectively in a high-pressure, fast-paced environment and communicate clearly and directly with internal and external contacts at all levels.
• Must have strong technology skills, including MS Office Suite and an ability to leverage technology in work processes.
• Experience with Aderant or similar billing software is preferred.

Benefits

• Paid Time Off
• Paid Sick Leave
• 401(k) matching program
• Profit Sharing
• Paid Holidays
• Paid Parental Leave
• Adequate Health and Life Insurance including Dental & Vision coverage
• Health Savings Account / Flexible Spending Accounts to help offset the cost of dependent care and/or health care expenses
• Tuition Reimbursement
• Employee Assistance Program