[Hiring] Billing Analyst Lead @FinThrive

Role Description

As an Insurance Discovery Billing Services Lead, you will serve as a hybrid operational and quality leader responsible for driving both billing performance and quality oversight across contractor-based teams supporting Insurance Discovery billing functions. This role is designed for a remote, onshore leader who ensures operational excellence, compliance, and quality outcomes while supporting customer needs, onboarding new contractors, and maintaining strong performance standards without traditional day-to-day people management structures.

What you will do

• Operational Oversight & Contractor Enablement
  • Oversee daily billing operations executed by contractor resources to ensure accuracy, timeliness, and SLA adherence.
  • Provide direction, guidance, and support to contractors without requiring structured or recurring 1:1 management.
  • Facilitate onboarding of new contractors, including process training, system access coordination, and workflow alignment.
  • Act as a point of escalation for operational questions, workflow clarification, and issue resolution.
• Customer Support & Experience
  • Support customer-facing needs by addressing questions, resolving issues, and ensuring service delivery aligns with client expectations.
  • Partner with internal stakeholders and customer teams to resolve billing discrepancies, improve outcomes, and maintain satisfaction.
• Quality Assurance & Audit Oversight
  • Conduct and oversee targeted quality audits across Insurance Discovery billing activities.
  • Analyze audit results to identify trends, risks, and improvement opportunities.
  • Provide structured feedback and recommendations to contractors and leadership to improve accuracy and reduce errors.
  • Support post-training and onboarding quality reviews to ensure successful knowledge transfer.
• Compliance & Risk Mitigation
  • Ensure all billing activities adhere to HIPAA, payer guidelines, and company compliance standards.
  • Validate proper insurance identification and billing practices to reduce compliance risk.
  • Identify and escalate compliance gaps, trends, or process failures to leadership.
• Reporting & Performance Monitoring
  • Prepare and review operational and quality reports to track productivity, accuracy, and trends.
  • Monitor KPIs and SLAs, identifying areas requiring intervention or support.
  • Use data insights to guide process improvements and contractor performance expectations.
• Collaboration & Stakeholder Engagement
  • Collaborate with cross-functional teams including QA, Compliance, Training, and Client Services as needed.
  • Participate in meetings on an as-needed basis to address key initiatives, client needs, or performance concerns.
  • Provide updates to leadership on performance, risks, and improvement initiatives.
• Continuous Improvement
  • Identify opportunities to improve workflows, billing accuracy, and operational efficiency.
  • Recommend and support implementation of process improvements and quality controls.
  • Promote a culture of accountability, compliance, and high-quality output across contractor teams.

Qualifications

• Bachelor’s degree preferred; equivalent experience considered.
• 4–7 years of experience in healthcare revenue cycle management or Insurance Discovery billing.
• Experience working with contractor or vendor-based teams preferred.
• Strong background in quality assurance, auditing, or performance oversight.
• Deep understanding of RCM workflows including billing, eligibility, AR, and denials.
• Proven ability to analyze data and drive performance improvements.
• Strong communication and stakeholder management skills.
• Proficiency in Microsoft Excel and reporting tools.

Requirements

• Experience supporting remote, distributed teams.
• Knowledge of quality frameworks (e.g., Six Sigma or similar).
• Ability to work independently while managing multiple priorities.
• Strong problem-solving and decision-making capabilities.

Benefits

• FinThrive is committed to continually enhancing the colleague experience by actively seeking new perks and benefits.
• For the most up-to-date offerings visit finthrive.com/careers-benefits.