[Hiring] AR Collections Specialist @Fora

Role Description

We are looking for a highly organized AR Collections Specialist to manage and resolve payment-related issues efficiently. This role involves:

• Investigating financial discrepancies
• Validating commission payments
• Handling disputes
• Coordinating with internal teams to ensure smooth payment processing

Key Responsibilities:

• Find contacts (e-mails/phone numbers) for suppliers.
• Identify and resolve payment-related issues, including disputes, short payments, and missing payments.
• Investigate payment applications using Onyx, TACS, check and wire transfer records.
• Validate commission payments with the Supplier Portal on a weekly basis.
• Handle disputed amounts by verifying records in Retool, making necessary invoice adjustments, and providing updates.
• Address duplicate bookings by coordinating with the bookings team.
• Contact suppliers' finance departments via phone or email.
• Research contact details using Intercom, Internet, Retool Supplier Management or other internal and external resources.
• Update the tracking sheet with contact attempts and outcomes.
• Manage invoice-related tasks using available resources such as Retool links and Intercom emails.

Qualifications

• Strong analytical and problem-solving skills.
• Experience working with payment processing systems such as Onyx, TACS, and wire transfers is a plus.
• Familiarity with financial reconciliation, invoice adjustments, and supplier management.
• Excellent communication and coordination skills.
• Ability to work independently and manage multiple tasks efficiently.
• Able to work during Eastern Timezone business hours (United States).
• Detail-oriented with the ability to manage multiple tasks and priorities.
• Ability to research and validate financial data across multiple sources.
• Maintain organized records and update the checklist regularly.
• Ensure streamlined documentation and communication for seamless operations.
• Proficient in Microsoft Excel and Google Sheets.

Requirements

• 2 years+ work experience.
• Accounts receivable and/or finance experience in the travel industry is highly preferred.
• Strong verbal and written English.
• Independent full-time remote contractor position with an initial hourly rate of $8, based on experience.
• The contractor must provide their own equipment, including a computer and strong internet connection.
• Open to co-working sessions (co-working space is located at General Mariano Alvarez, Cavite) and attend team meet-ups.

Compensation

• Independent full-time remote contractor position with an initial hourly rate of $8, based on experience.

Our Values

• We’re forging our own path: Fora has always been about driving change within the industry. We’re not interested in maintaining the status quo.
• We’re stronger together: Community is our cornerstone and collective power is our strength.
• We believe in technology: We believe technology is an answer to some of the most fundamental challenges the travel industry faces.
• We’re here to serve: We operate in service of our community and believe that when they’re empowered to focus on what they do best, we all win.
• We mean business: Fora is equal parts fun, meaningful work and serious travel business.

WORK AUTHORIZATION

Authorization to work in the United States is required for full-time roles based in our New York City office. Fora is unable to sponsor or assist with U.S. work authorization. Roles based outside of the United States are not subject to this requirement.

EQUAL OPPORTUNITY

Fora is committed to an equitable hiring process and an inclusive work environment. BIPOC and traditionally underrepresented candidates are strongly encouraged to apply. We will not discriminate and will take action to ensure against discrimination in employment, recruitment, advertisements for employment, compensation, termination, upgrading, promotions, and other conditions of employment against any employee or job applicant on the bases of race, color, gender, national origin, age, religion, creed, disability, veteran's status, sexual orientation, gender identity, gender expression or any other characteristic protected by law.