[Hiring] Accounts Receivable Specialist @NELSON Worldwide

Role Description

The Accounts Receivable Specialist is responsible for managing assigned accounts receivable balances and supporting the timely collection of outstanding invoices. This role partners with internal teams and clients to resolve payment delays, research account issues, maintain accurate collection records, and improve overall cash flow. The ideal candidate is professional, organized, persistent, detail-oriented, and able to balance strong collection efforts with positive client relationships.

• Reviews open accounts and prioritizes collection efforts based on aging, risk, and account status.
• Makes outbound collection calls and writes collection emails in a professional manner while maintaining and strengthening client relationships.
• Facilitates the timely collection of customer payments in accordance with established payment terms and due dates.
• Research and helps resolve client billing problems, payment delays, disputes, and other issues contributing to account delinquency, and communicates significant risks, findings, and recommended next steps to management.
• Communicates directly with clients to build and maintain strong working relationships and reduce the time to payment.
• Partners with project managers, billing teams, and finance leadership to address contract issues, missing documentation, and other internal barriers to payment.
• Escalates significantly delinquent, high-risk, or high-balance accounts to management, as appropriate.
• Maintains accurate and timely collection notes, client communications, promised payment dates, dispute status, and follow-up actions.
• Supports the maintenance of accurate and up-to-date account records, databases, and spreadsheets, and may assist the supervisor with preparing reports on account status, collection activity, aging trends, payment commitments, and collection risks.
• Supports efforts to reduce delinquency, improve cash flow, and meet departmental collection goals.
• Assists with gathering client-requested backup documentation and other supporting information to facilitate payment.

Qualifications

• Knowledgeable in all general accounting principles, with a focus on credit and collections practices and procedures.
• Exceptional customer service approach.
• Excellent verbal and written communication skills.
• Attention to detail is a must; ability to regularly problem solve and make recommendations for improvement.
• Experience in a professional services environment, preferably within the AEC sector.
• Deltek Vantagepoint and Microsoft Excel experience required.

Requirements

• High School diploma required, associate degree preferred/ bachelor’s degree in accounting a plus.
• At least 2 years in collections, accounts receivable, or client account management, preferably in professional services or A/E/C.
• Strong experience in customer service.

Benefits

• 401(K) plan with company match.
• Full health benefits including medical, dental, and vision.
• Wellness program with rewards for healthy activities.
• Pet Insurance.
• Opportunities for career advancement.
• Paid time off and holiday pay.
• Paid parental leave.
• Flexible working schedules and work from home options based on client’s needs.
• Professional Development including discretionary support and reimbursement for registrations, certifications, and membership to a professional organization.