[Hiring] Accounts Receivable/Collections Specialist @Aston Carter

Role Description

This role focuses on managing a large accounts receivable portfolio by proactively identifying, investigating, and resolving unpaid or late invoices. The AR/Collections Representative reviews aging reports, conducts high-volume outbound customer outreach, and collaborates with internal teams to reduce outstanding balances and support overall cash flow. This position requires strong investigative skills, attention to detail, and the ability to work independently in a remote, fast-paced environment.

• Review and work from an aging accounts receivable report for a portfolio of approximately $10 million to identify outstanding balances.
• Conduct outbound calls and follow-ups with customers and vendors to understand why invoices remain unpaid and confirm payment status and timelines.
• Document all findings, conversations, and action items in Salesforce or a similar CRM to ensure accurate tracking of issues and resolutions.
• Create and manage tickets in the CRM system to monitor progress and maintain clear records of all collection activities.
• Escalate unresolved items to the appropriate Project Manager across multiple U.S. locations when issues cannot be resolved at the collections level.
• Partner closely with internal teams, including project and operations stakeholders, to drive timely resolution of disputes and reduce outstanding AR balances.
• Perform detailed research to identify updated contact information when existing customer or vendor data is outdated or incomplete.
• Investigate and audit AR invoices to identify discrepancies, billing issues, or misapplied payments so they can be corrected and reconciled.
• Use basic Excel functions such as sorting and filtering to organize, analyze, and track AR data and follow-up activities.
• Support efforts to make a measurable reduction in the AR backlog during the contract period by consistently prioritizing and resolving aged items.
• Collect payments directly when possible and ensure accurate documentation of payment commitments, schedules, and outcomes.
• Ensure all escalations include clear documentation of prior actions taken, issues identified, and recommended next steps.
• Maintain a high level of professionalism and customer service during all interactions, even when managing high-volume follow-ups.
• Work independently and manage daily workload and priorities while meeting deadlines and performance expectations in a remote setting.

Qualifications

• At least 2+ years of experience in Accounts Receivable and/or collections.
• Proven experience working with aging reports and managing full-cycle AR, including outreach on unpaid or late invoices.
• Demonstrated ability to investigate and audit AR invoices to identify discrepancies and support accurate reconciliation.
• Experience conducting outbound collection calls and customer service follow-ups in a professional manner.
• Familiarity with CRM systems, with Salesforce experience preferred, though other CRM platforms are acceptable.
• Strong investigative and problem-solving skills to diagnose issues with unpaid invoices and determine appropriate next steps.
• Ability to handle high-volume follow-ups while maintaining accuracy, organization, and a customer service-oriented approach.
• Basic Excel skills, including sorting, filtering, and tracking data to manage and prioritize accounts.
• Self-motivated and comfortable working remotely in a fast-paced environment with minimal supervision.
• Strong attention to detail and documentation skills to ensure complete and accurate records of all collection activities.

Requirements

• Experience with full-cycle accounts receivable processes, from invoice review through resolution and reconciliation.
• Background in customer service, particularly in environments that require clear communication and conflict resolution.
• Ability to collaborate effectively with cross-functional teams such as project management and operations to resolve AR issues.
• Comfort working with large AR portfolios and balancing multiple priorities simultaneously.
• Strong organizational skills and the ability to manage a structured follow-up schedule.
• Capability to adapt quickly to new systems and processes within CRM and spreadsheet tools.
• Preference for candidates located in Pacific or Mountain time zones to align with team operations, though remote work allows flexibility.

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)