[Hiring] Accounts Receivable - Collections Specialist @Peter Millar

Role Description

The Accounts Receivable Collections Specialist supports the Accounts Receivable functions for both Peter Millar and G/FORE. This role is responsible for managing customer account balances, processing and applying payments, resolving chargebacks and disputes, reconciling accounts, and supporting collection activities. The ideal candidate is detail-oriented, highly organized, and capable of building positive relationships with both customers and internal business partners while driving timely resolution of outstanding balances.

• Process and apply customer payments, including virtual credit cards, corporate account payments, and warehouse account payments.
• Batch and post daily payments accurately within BlueCherry and other applicable systems.
• Monitor accounts receivable aging reports and follow up on past due balances.
• Contact customers regarding delinquent accounts and work toward timely collection of outstanding payments.
• Investigate and resolve chargebacks, payment discrepancies, billing disputes, and account reconciliation issues.
• Create and process account adjustments, customer credits, write-offs, and manual invoices as appropriate.
• Maintain accurate records of customer communications, payment arrangements, and collection activities.
• Partner with Sales, Customer Service, and other internal departments to resolve customer concerns and ensure accurate invoicing.
• Research customer account issues and provide recommendations for resolution.
• Prepare reports related to collections activity, aging trends, account balances, and credit risk exposure.
• Support audit requests by gathering documentation and providing account research as needed.
• Maintain organized accounts receivable files and supporting documentation.
• Participate in special projects and other duties as assigned.

Qualifications

• Bachelor's degree in Accounting, Finance, Business Administration, or a related field preferred.
• 2+ years of accounts receivable, collections, or related accounting experience preferred.
• Experience managing customer account reconciliations and dispute resolution.
• Experience with ERP or accounting systems required; BlueCherry experience strongly preferred.
• Intermediate to advanced proficiency in Microsoft Excel and Microsoft Office applications.
• Knowledge of accounts receivable processes, credit management principles, collection practices, and financial controls.

Requirements

• Strong analytical and problem-solving skills with the ability to research and resolve account discrepancies.
• Exceptional attention to detail and accuracy.
• Effective organizational and time management skills with the ability to manage multiple priorities and deadlines.
• Excellent written and verbal communication skills.
• Strong customer service and relationship-building abilities.
• Ability to negotiate payment resolutions professionally and tactfully.
• Ability to work independently while contributing to a collaborative team environment.
• Sound judgment and decision-making skills.
• Proficiency in Microsoft Excel, including data analysis and reconciliation functions.
• Ability to maintain confidentiality and handle sensitive financial information appropriately.

Benefits

• If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!