[Hiring] Accounts Receivable Collections Coordinator @Employbridge Career

Role Description

The Accounts Receivable Specialist is responsible for managing a large portfolio of customer accounts to minimize outstanding receivables and optimize cash collections. This individual will inherit one of the organization's highest revenue portfolios, consisting of approximately 300+ customer accounts, including national accounts with hundreds of locations across the country. The portfolio currently includes more than $2 million in past due balances and approximately $32 million in active receivables. This role partners closely with customers and internal teams to resolve payment issues, investigate account discrepancies, and ensure timely resolution of outstanding balances.

• Review accounts receivable aging reports and prioritize collection efforts based on account risk, outstanding balances, payment history, and collection trends.
• Manage a portfolio of 300+ customer accounts.
• Drive collection activities on more than $2 million in past due balances.
• Proactively investigate and resolve payment delays, billing disputes, invoice discrepancies, deductions, short payments, unapplied cash, and timecard issues.
• Partner with internal teams to identify and resolve barriers preventing payment.
• Communicate directly with customers and internal stakeholders to resolve billing and collection issues.
• Review and apply remittances accurately.
• Manage and respond to ServiceNow tickets while supporting team queues.
• Prepare and maintain reports on delinquent accounts, collection activities, payment trends, dispute status, and portfolio performance.
• Collaborate with Operations, Billing, Sales, Finance, and other cross-functional teams to resolve account issues.
• Escalate issues when necessary and communicate account status, timelines, and collection strategies effectively.
• Maintain accurate account records and collection notes.
• Build and maintain positive customer relationships while balancing effective collections with customer service.

Qualifications

• 5+ years of Accounts Receivable and Commercial Collections experience.
• Strong B2B collections background.
• Experience managing large customer portfolios.
• Experience reviewing and working AR aging reports.
• Experience resolving invoice disputes, billing discrepancies, deductions, and payment delays.
• Ability to work independently in a high-volume environment.
• Excellent written and verbal communication skills.

Requirements

• Advanced Excel skills including:
• Pivot Tables
• VLOOKUP
• XLOOKUP
• Data analysis and reporting
• ERP experience:
• Lawson preferred
• Oracle, SAP, or comparable ERP systems
• Experience with collections/account management systems.
• Radius experience preferred.
• ServiceNow experience preferred.

Preferred Education

• Associate degree in Accounting, Finance, Business Administration, or a related field preferred.
• Equivalent combination of education, training, and relevant experience will be considered.

Key Competencies

• Strong analytical and problem-solving skills.
• Ability to prioritize competing demands and manage a high-volume workload.
• Proven ability to drive collections and reduce aged receivables.
• Strong customer service orientation.
• Excellent organizational and follow-up skills.
• Ability to build relationships internally and externally.
• Comfortable presenting account status, timelines, and collection strategies to leadership.
• Detail-oriented with strong documentation skills.

Preferred Candidate Profile

• Commercial/B2B collections experience is required.
• Experience managing enterprise or national accounts is highly preferred.
• Experience owning large-dollar AR portfolios.
• Comfortable handling escalations and complex account issues.
• Strong partnership mindset and team-oriented approach.
• Able to navigate multiple systems and work cross-functionally to drive resolution.

Benefits

• High EQ/High IQ team
• Comprehensive Medical, Dental, Vision & Pet Insurance benefits starting on the first of the month following hire date
• 8 Paid Holidays per year
• 2 Floating Holidays per year
• Paid Time Off
• 401(k)
• Wellness Program
• Parental Leave