[Hiring] Accounts Receivable Cash Applications Specialist @Grainger Businesses

Role Description

The Accounts Receivable Cash Applications Specialist applies customer payments, reconciles cash receipts, and maintains accurate accounts receivable records. Working under general supervision, this role follows established procedures to resolve payment discrepancies, coordinate with customers and internal partners, and escalate exceptions as needed. The specialist also supports month-end close and process improvement work.

• Apply customer payments—including ACH, wire, credit card, lockbox, and check payments—to the correct invoices in the ERP system.
• Reconcile bank activity, lockbox files, and payment platform records against daily cash receipts; investigate discrepancies using source documents.
• Research and resolve unapplied cash, short payments, overpayments, duplicate payments, and remittance discrepancies; escalate exceptions outside assigned authority.
• Prepare and post approved write-offs, discounts, deductions, and other adjustments within assigned authority; route items requiring approval to the appropriate owner.
• Maintain complete records of cash applications, adjustments, and account activity, following internal controls and segregation-of-duties requirements.
• Respond to customer and internal questions about payment status, account balances, and remittance application by phone and email.
• Partner with Collections and Customer Service to resolve account questions.
• Support month-end cash reconciliation, reporting, accounts receivable journal-entry documentation, process documentation, and assigned testing or data validation.

Qualifications

• High school diploma or GED required.
• Two or more years of experience in a combination of Accounting, Credit, Collections, Customer Service, or Finance required.

Requirements

• Experience processing or reconciling financial transactions in an ERP system or similar business application.
• Ability to research and resolve payment discrepancies using source documents and established procedures.
• Clear written and verbal communication with customers and internal partners.
• Ability to use spreadsheet, email, and document applications to record and communicate account information.
• Strong organization and follow-through; able to prioritize daily work and meet deadlines.
• Accuracy, attention to detail, and problem-solving skills in a high-volume environment.
• Ability to work independently and collaboratively, follow documented controls, and escalate exceptions appropriately.
• Experience with high-volume cash application, lockbox processing, or multiple payment methods.
• Working ability in NetSuite and Microsoft or comparable Google Workspace applications.

Benefits

• Medical, dental, vision, and life insurance coverage starts on day one of employment.
• Access to up to 50% of your paycheck based on hours worked before payday.
• 18 paid time off (PTO) days annually for full-time employees (accrual prorated based on employment start date) and 6 company holidays per year.
• 6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required.
• Employee discounts, parental leave, and other benefits.
• Safety shoes provided (where applicable).