[Hiring] Lead Accounts Receivable @NCG Medical Systems, Inc.

Role Description

The Lead Accounts Receivable is responsible for leading the daily operations of the Accounts Receivable team while maintaining an assigned portfolio of client accounts. This position serves as the primary resource for complex billing and reimbursement issues, provides coaching and guidance to team members, and partners with leadership to ensure operational excellence. The Lead Accounts Receivable plays a critical role in maximizing reimbursements, reducing accounts receivable aging, improving team performance, and delivering exceptional client service.

Key Responsibilities

• Lead and support the daily activities of the Accounts Receivable team while managing an assigned workload.
• Monitor accounts receivable aging and ensure timely follow-up on outstanding claims and balances.
• Research and resolve complex billing, reimbursement, denial, and payer issues.
• Serve as the subject matter expert for accounts receivable processes and reimbursement guidelines.
• Train, mentor, and coach Accounts Receivable team members to ensure consistent performance and quality.
• Monitor productivity, quality, and performance metrics while providing ongoing feedback and support.
• Assist leadership with workflow planning, resource allocation, and process improvements.
• Develop and implement best practices to improve collections and reduce aging.
• Communicate professionally with insurance carriers, provider offices, clients, and internal departments.
• Ensure compliance with HIPAA, payer regulations, and company policies.
• Assist with reporting, audits, and special projects as assigned.
• Escalate payer or client issues requiring management intervention.

Performance Expectations

• Maintain assigned productivity and quality standards while supporting overall team performance.
• Reduce and maintain accounts receivable aging within established client goals.
• Achieve collection and reimbursement targets established by leadership.
• Resolve denials and unpaid claims in a timely and accurate manner.
• Maintain accurate documentation of all account activity.
• Demonstrate leadership by fostering collaboration, accountability, and continuous improvement.
• Support client satisfaction by ensuring timely communication and issue resolution.
• Contribute to departmental process improvements that increase efficiency and effectiveness.

Qualifications

• Bachelor's degree preferred.
• Minimum of 5 years of medical accounts receivable and healthcare collections experience.
• Minimum of 2 years of lead or supervisory experience preferred.
• Strong knowledge of healthcare revenue cycle management, insurance billing, reimbursement methodologies, and payer guidelines.
• Experience working with physician practices and multiple commercial and government payers.
• Proficiency with Microsoft Office Suite, including Word, Excel, and Outlook.
• Experience using electronic medical record (EMR) and practice management systems.
• Excellent communication and interpersonal skills.
• Strong analytical, organizational, and problem-solving abilities.
• Ability to prioritize multiple responsibilities in a fast-paced remote environment.
• Demonstrated leadership, coaching, and mentoring skills.
• Commitment to accuracy, professionalism, confidentiality, and exceptional customer service.

Benefits

• 100% Remote Work
• Paid Time Off (PTO)
• 3 Mental Health Days annually
• 12 Paid Holidays
• Your Birthday Off
• 1 Paid Volunteer Day per year
• Matching 401(k) Retirement Plan after 6 months of employment
• Medical, Dental, and Vision Insurance with an 85% employer contribution toward employee coverage
• Monthly Home Office Stipend
• Regular Remote Team Events for connection, recognition, and fun
• Supportive, mission-driven team culture with ongoing professional development