[Hiring] Accounts Receivable Administrator @People Partners

Role Description

Love getting things sorted, keeping customers happy, and making sure outstanding invoices don’t stay outstanding forever? As an Accounts Receivable Administrator, you’ll support one of our New Zealand clients and take ownership of an assigned portfolio of customer accounts and outstanding receivables. This isn’t an AR role where you simply send statements and wait. You’ll have real conversations about overdue payments, understand what’s getting in the way, turn promises into clear commitments, and work with internal teams to resolve issues. Your days will combine collections, customer communication, problem-solving, and AR administration. Sometimes that means having a difficult conversation—but you know how to be persistent without being pushy and commercially focused without losing the human touch.

Key Responsibilities

• Manage an assigned portfolio of customer accounts and outstanding receivables.
• Proactively follow up overdue invoices by phone and email.
• Manage payment commitments and agreed payment terms.
• Investigate reasons for non-payment and identify barriers to payment.
• Monitor aged receivables and prioritize accounts based on age, value, and risk.
• Maintain accurate records of customer conversations, actions, and outcomes.
• Investigate and resolve invoice queries, disputes, and account discrepancies.
• Work with Accounts and operational teams in New Zealand to resolve account issues.
• Escalate significantly overdue, disputed, or higher-risk accounts appropriately.
• Support account reconciliations and Accounts Receivable administration.
• Maintain accurate and up-to-date customer and financial records.
• Contribute to debt reduction, collection performance, and debtor-day outcomes.
• Maintain professional and constructive customer relationships.

Qualifications

• 2+ years of relevant experience in accounts receivable, credit control, collections, customer account management, or a similar commercially focused role.
• Strong written and verbal English communication skills, with confidence communicating with customers by phone and email.
• Experience following up overdue accounts, invoices, and payment commitments professionally and consistently.
• Strong relationship-building, negotiation, and problem-solving skills.
• Ability to investigate reasons for non-payment and work toward practical resolutions.
• Strong organisational skills, with the ability to manage multiple customer accounts and prioritise follow-up activity.
• High attention to detail when reviewing invoices, payments, account balances, and customer information.
• Experience using accounting, accounts receivable, CRM, ERP, or similar business systems.
• Competency using Microsoft 365.
• Ability to identify and appropriately escalate disputes, financial concerns, and higher-risk accounts.
• Ability to handle confidential and commercially sensitive information responsibly.

Preferred Qualifications

• Experience managing an assigned portfolio of customer accounts or aged receivables.
• Experience with account reconciliations, invoice queries, disputes, and account discrepancies.
• Demonstrated experience working toward collection, debt-reduction, financial, or performance targets.
• Experience balancing collection outcomes with positive customer relationships.
• Experience working independently in a remote or distributed team environment.
• Ability to learn new accounting, CRM, or ERP systems quickly.
• Experience in other customer-facing commercial environments may be considered where candidates demonstrate strong relationship management, negotiation, and follow-through skills.

Benefits

• Permanent Work-from-home setup.
• Day Shift Schedule.
• Company-provided equipment.
• Secondary Wi-Fi Modem.
• 21 Leave Credits Annually - Leave benefits begin on Day 1.
• 100% conversion of UNUSED leave credits.
• HMO on Day 1.
• 13th Month Pay.
• Monthly Gift Voucher.
• Milestone Tokens (Birthday/Anniversary/Christmas).
• A Life Beyond the Screen #WorkLifeBalance.
• Active employee engagements physically such as Christmas Party & Team Building, and virtual events such as town-hall with prizes.