[Hiring] Technical Expert, Power Services @Schneider Electric

Role Description

Schneider’s Field Technical Experts play an impactful role within the organization - collaborating with customers, team members, and third-party partners to perform assembly, startup, diagnostic, repair, and preventive maintenance on both Company and third-party manufactured equipment in a variety of dynamic environments. They are problem solvers, customer-focused, and passionate about their work.

This opportunity is a home-based flexible work schedule with a 40-hour guarantee. This Field Technical Expert position will be within our U.S. Services business, specifically our Power Services team, focusing on gas insulated switchgear and servicing critical data center equipment.

As a Field Technical Expert, a typical day for you might include:

• Pre-site, startup, repair, preventive maintenance, and field modification of equipment
• Problem solving with customers, electricians, sales partners, technical support, and District Service
• Completion of field service reports, expense reports, preventive maintenance, and startup data sheets
• Manager and/or Regional Service Director to resolve complex escalated issues
• Teaching classes at our Dallas training center
• Interfacing with advanced engineering and quality teams

On some days, you may even:

• Travel throughout the region for local customer support or even countrywide travel
• Assist the Field Project Manager on larger system startups
• Act on behalf of the District Service Manager to resolve operational issues as required

Qualifications

• An Associate degree, vocational education, or similar experience in power services, electronic or electrical discipline, or military training equivalence
• 10+ years in Field Services or equivalent industry experience
• Safe driving and vehicle operations skills
• Skilled at utilizing test and diagnostic equipment
• Experience reading and interpreting schematics, drawings, and theory of operation manuals
• Ability to write service reports, correspondence, procedures, effectively present information, and respond to customer questions
• Movement of service equipment weighing up to 50 pounds

Benefits

• Medical (with member reward points), dental, vision, and basic life insurance
• Benefit Bucks, flexible work arrangements, paid family leaves, well-being programs
• 12 holidays per year and 15 days of paid time off per year
• Competitive pay and programs including base salary, incentives, company share ownership, and 401(k) with match
• Support development through performance discussions, global opportunities, and learning platforms like Coursera
• Encouragement of collaboration, recognition, and an inclusive workplace
• Volunteer leave, programs with the Schneider Electric Foundation, youth education initiatives, and military leave benefits