[Hiring] Technical Consultant (Atlassian and SAFe) @The Adaptavist Group

Role Description

We are seeking an experienced Atlassian Jira Engineer to design, implement, and evolve Jira solutions that support Scaled Agile Framework (SAFe®) practices across a complex, enterprise organisation. This role requires deep expertise in Jira configuration, customisation, and extension, combined with a strong knowledge of SAFe portfolio, program, and team-level constructs. The Jira Engineer will work closely with Agile Coaches, Product Management, Engineering, and Portfolio stakeholders to ensure Jira is an effective, scalable platform that enables transparency, flow, governance, and continuous improvement.

Jira Platform Engineering & Configuration

• Design and implement enterprise-grade Jira configurations aligned to SAFe® Constructs (Portfolio Epics, Features, Stories, Planning Increments, etc.).
• Configure and maintain issue hierarchies, workflows, screens, fields, permissions, and schemes to support scaled agile delivery.
• Build and maintain Jira projects and templates that enable consistency while allowing team-level flexibility.
• Ensure Jira configurations support governance, auditability, and reporting requirements without over-burdening delivery teams.

SAFe® Enablement

• Translate SAFe® concepts (Lean Portfolio Management, ARTs, PIs, value streams) into practical Jira implementations.
• Support PI Planning, execution, and tracking through Jira and related Atlassian tools.
• Partner with Agile Coaches, Release Train Engineers, and Product leadership to continuously refine Jira usage in line with evolving SAFe® maturity.
• Enable flow metrics, dependency management, and cross-team visibility using Jira data.

Customization & Development

• Develop custom Jira solutions using:
• Jira Automation
• ScriptRunner (Groovy)
• Forge and/or Connect apps
• REST APIs and webhooks
• Build custom fields, listeners, automation rules, and integrations to support enterprise workflows.
• Design scalable solutions that avoid performance degradation and minimise technical debt.

Integrations & Toolchain

• Integrate Jira with other enterprise tools (e.g., CI/CD pipelines, source control, service management, portfolio tools, reporting platforms).
• Maintain data integrity across integrated systems and ensure reliable bi-directional data flows.
• Collaborate with platform and engineering teams on secure and compliant integrations.

Reporting & Insights

• Design and maintain dashboards and reports for teams, programs, and portfolios.
• Enable metrics aligned to SAFe® and flow-based measurement (e.g., predictability, throughput, WIP).
• Support leadership and governance reporting through trusted Jira data.

Operational Excellence & Support

• Act as a subject matter expert for Jira within the organisation.
• Troubleshoot complex Jira issues and provide advanced support to users and admins.
• Document standards, patterns, and best practices for Jira usage and configuration.
• Contribute to platform governance and continuous improvement initiatives.

Qualifications

• Agile & SAFe® Experience
• Jira Automation
• Advanced Roadmaps (or equivalent)
• Proven experience developing custom Jira solutions using:
• ScriptRunner (Groovy)
• Jira REST APIs
• Experience integrating Jira with enterprise systems and DevOps toolchains.
• Strong stakeholder engagement and communication skills.
• Ability to balance standardisation with flexibility in a scaled environment.
• Analytical mindset with a focus on continuous improvement.
• Comfortable working in complex, regulated, or matrixed organisations.
• Extensive hands-on experience administering and engineering Atlassian Jira (Cloud and Data Center) in large organisations.
• Workflow design and optimization
• Custom fields and schemes
• Portfolio, Solution, ART and Team-level metrics
• Ability to translate agile theory into practical, usable Jira configurations

Benefits

• Generous holiday (PTO) allowance with flexible working hours.
• MacBooks provided to all employees.
• Support for fully remote workers to set up home offices.
• Exceptional Time Away Policy including:
• 26 weeks of fully paid leave for birthing parents.
• 13 weeks for non-birthing parents.
• Extended leave for adoption, IVF, surrogacy, and women's health needs.
• Remote-first way of working that fits around your life.