[Hiring] Site Reliability Engineering Manager @Tide

Role Description

Tide is hiring an Engineering Manager to lead the SRE team that owns our reliability system.

• Lead: Hire, coach, and set clear goals for the SRE team.
• Define SLOs: Agree SLOs with service owners and run the error budget policy.
• Own observability: Run the observability platform 24/7 in production, including SLOs and platform alerting.
• Release safely: Build deployment guardrails such as canary rollouts and auto-rollback.
• Build resilience: Detect partner degradation early with synthetic monitoring and vendor scorecards.
• Remove toil: Automate manual incident work, such as recording incident timelines and drafting status updates.
• Fix systemically: Turn post-mortem findings and incident patterns into cross-cutting platform fixes.
• Measure outcomes: Track SLO attainment and member-facing reliability metrics.
• Support: Advise product engineering teams on reliability.

Qualifications

• An Engineering Leader with a strong engineering mindset who simplifies problems and looks for optimal solutions.
• A Professional who wants to own real systems in production and be measured on outcomes.
• 10+ years in software engineering or infrastructure engineering roles.
• 3+ years in engineering leadership roles.
• Strong knowledge of SLIs, SLOs, SLAs, and error budgets.
• Hands-on experience instrumenting Java, Python, and Go services with OpenTelemetry.
• Experience using Terraform.
• Working knowledge of Kubernetes, AWS, and Java.
• Experience with canary rollouts, auto-rollback, and auto-scaling.
• Knowledge of reliability patterns such as retries, backoffs, DLQs, the transactional outbox, and feature flags.
• The ability to plan, prioritise, and manage expectations, particularly during incidents and retrospectives.
• Experience running blameless retrospectives that uncover the root cause of complex issues.

Requirements

• Cloud: AWS and Kubernetes.
• Infrastructure as code: Terraform.
• Observability: OpenTelemetry and Coralogix.
• Service catalogue: Backstage.
• Backend: Java, Python, and Go.
• Delivery: Canary rollouts, auto-rollback, auto-scaling, and feature flags.

Benefits

• Remote first.
• 25 days of paid annual leave.
• 3 paid days off for volunteering or L&D activities.
• Private Health Insurance.
• Mental Health Support Platform.
• FitPass.
• Family and friendly leave (according to statutory).
• Personal L&D budget.
• Share Options.