[Hiring] Senior Engineering Manager, Borrower Experience @Upstart

Role Description

As the Senior Engineering Manager, Borrower Experience, you will lead a team of fullstack engineers with ownership across user interfaces, backend services, APIs, and integrations. Reporting to the Director of Engineering, you will shape technical strategy, develop a high-performing team, and deliver borrower-facing products that balance usability, delivery speed, reliability, and compliance. You will also help modernize our servicing architecture, creating foundations that make it easier to build and improve borrower experiences.

How you’ll make an impact

• Lead, coach, and grow a team of fullstack engineers delivering borrower-facing web and mobile experiences.
• Own technical execution across the stack, connecting intuitive user interfaces with reliable backend services, APIs, and servicing systems.
• Partner with Product and Design to improve the Funded Borrower Dashboard, payment journeys, and AI-powered support experiences.
• Define and execute a multi-quarter technical strategy that advances borrower experience and Servicing priorities.
• Guide architectural decisions and modernization efforts that improve system reliability, observability, maintainability, and development speed.
• Collaborate with cross-functional partners to simplify complex borrower needs and regulatory requirements into clear, accessible product experiences.
• Build a culture of ownership, product quality, experimentation, and operational excellence, with clear visibility into priorities, delivery risks, and trade-offs.

Qualifications

• 10–15 years of software engineering experience, including 4–7 years in engineering management.
• Experience leading fullstack engineering teams that build and operate customer-facing products.
• Strong technical depth across frontend architecture, backend services, APIs, distributed systems, and system design.
• Demonstrated ability to partner with Product and Design to deliver intuitive user experiences and measurable business outcomes.
• Proven experience leading teams in regulated domains such as fintech, payments, or lending.
• Experience defining and delivering complex technical strategies while balancing product delivery with architectural improvements.
• A strong track record of hiring, coaching, and developing high-performing engineers.
• Excellent communication and cross-functional collaboration skills, including the ability to explain technical decisions and trade-offs to varied audiences.

Position location

This role is available in the following locations: Remote

Time zone requirements

The team operates on the East/West coast time zones.

Travel requirements

As a digital first company, the majority of your work can be accomplished remotely. The majority of our employees can live and work anywhere in the U.S but are encouraged to still spend high quality time in-person collaborating via regular onsites. The in-person sessions’ cadence varies depending on the team and role; most teams meet once or twice per quarter for 2-4 consecutive days at a time.

Benefits

• Competitive compensation, including base pay, bonus opportunities, and annual equity grants that vest quarterly.
• Retirement benefits to help you plan for the future, including a 401(k) or Group Retirement Savings Plan with a company match of $2 for every $1 contributed, up to $15,000 annually (USD in the US, CAD in Canada).
• Employee Stock Purchase Plan (ESPP) with discounted stock purchase options for eligible employees (US only).
• Comprehensive health coverage designed to support you and your family, including medical, dental, vision, and wellness resources for US and supplemental health coverage for Canada.
• Health Savings Account contributions from Upstart for eligible plans (US only).
• Income protection benefits, including life insurance and disability coverage for added financial security.
• Paid time off, sick leave, and company holidays, in line with local requirements.
• Paid family and parental leave to support caregiving and major life moments (duration varies by country).
• Family-centered benefits to support fertility, parenthood, and caregiving needs.
• Employee Assistance Program (EAP) offering mental health support and life-centered resources.
• Financial wellness resources, including access to financial planning tools and a financial concierge service (US Only).
• Annual wellness allowance to support your physical and emotional well-being and personal development, based on what matters most to you.
• Annual productivity allowance to invest in relevant tools and resources you need to do your best work, no matter where you work from.
• Connection and community through team events, all-company updates, and employee resource groups (ERGs).
• Onsite perks, including catered lunches and fully stocked micro-kitchens when working from one of our offices in the Bay Area, Austin, Columbus, and New York City.

Company Description

Upstart is a proud Equal Opportunity Employer. Just as we are dedicated to improving access to affordable credit for all, we are committed to inclusive and fair hiring practices.

If you require reasonable accommodation in completing an application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please email [email protected].