[Hiring] Senior Engineering Manager @Horizon3

Role Description

We are looking for an engineering leader to own and scale the MSP/MSSP team at Horizon3. This leader will drive the platform capabilities that make NodeZero scalable and operationally excellent for Managed Service Providers (MSPs) and Managed Security Service Providers (MSSPs) — enabling partners to deliver NodeZero as a managed service to their customers at scale.

• Lead the MSP/MSSP Engineering Team
• Build, mentor, and grow a team of backend and full-stack engineers focused on multi-tenant platform capabilities for MSP and MSSP partners.
• Drive the platform strategy for MSP and MSSP use cases, including:
  • multi-tenancy
  • parent and sub-client relationships
  • tenant allocation
  • partner administration
  • client management dashboards
  • co-branding
  • white-labeling
• Establish and evolve the architecture for:
  • account hierarchies
  • delegated administration
  • tenant isolation
  • partner-specific entitlement and licensing flows
• Drive Engineering Excellence
• Use design reviews, code reviews, and blameless retrospectives to drive a culture of quality and engineering excellence.
• Partner with Product, Customer Success, Partnerships, and Sales to align the team's roadmap with partner needs.
• People Leadership and Project Management
• Balance partner support and operational needs while executing on a roadmap of platform improvements and new MSP/MSSP capabilities.
• Hire and directly manage software engineers focused on multi-tenant and partner platform systems.
• As a Manager, you will be responsible for:
  • Recruiting and onboarding talented individuals to support our organizational goals
  • Mentoring, coaching, equipping, and developing your team
  • Recognizing and retaining high performers
  • Leading horizontally with peer Management & Senior Leaders

Qualifications

• Demonstrated experience leading engineering teams building and operating multi-tenant SaaS platforms at scale.
• Strong technical background in:
  • multi-tenancy
  • account hierarchies
  • tenant isolation
  • delegated administration
  • parent/sub-client models
• Experience with partner or channel software models — MSP, MSSP, OEM, white-label, reseller, or co-branded platforms.
• Proven track record of taking complex platform capabilities from design through production and at-scale operation.
• Strong working knowledge of at least one major cloud provider (AWS, GCP, or Azure).
• Experience with identity and access management, RBAC, authorization models, and enterprise account structures. AWS preferred.
• Experience driving architecture decisions through structured design reviews, RFCs, or similar frameworks — particularly for multi-tenant or partner-facing systems.
• Able to write clear, durable process documentation that engineering teams can adopt.
• Comfortable with modern backend languages such as Python or Go; able to engage meaningfully in technical discussions and code reviews with engineers.
• Nice to Haves: background in cybersecurity or security platforms; experience with third-party risk management or compliance-adjacent capabilities; familiarity with licensing, entitlements, subscription management, or billing integrations.
• Proven ability to hire, develop, and retain high-performing engineers in remote or distributed environments.
• Strong communication skills across technical and non-technical audiences — able to partner effectively with Product, Partnerships, Customer Success, Finance, and Engineering leadership.
• Demonstrated ability to balance strategic roadmap delivery against a competing stream of partner support and operational needs.
• Proven ability to build, scale, and retain high-performing engineering teams in remote or distributed environments.

Requirements

• Occasional Business Travel Required: This position is remote, but this job may require up to 10% of travel to be successful.

Benefits

• Inclusive Team: We value diversity and promote an inclusive culture where everyone can thrive.
• Growth Opportunities: Be part of a dynamic and growing team with numerous career development opportunities.
• Innovative Culture: Work in a collaborative environment that encourages creativity and out-of-the-box thinking.
• Hybrid & Remote Work: We embrace a mix of remote and hybrid work models depending on role and location, including our Chicago office, where some roles require regular in-office presence.
• Competitive Compensation: We offer competitive salary, equity and benefits. Our benefits include health, vision & dental insurance for you and your family, a flexible vacation policy, and generous parental leave.