[Hiring] Program Technician @BearCom

Role Description

The primary function of this position is to install and troubleshoot low-voltage panels, wiring, and associated devices. It also provides guidance, training, and direction to lower-level Installers at a single worksite. The position performs programming and leads the startup and commissioning process. As a member of our team, we would ask for your commitment to deliver outstanding quality and results that exceed expectations. In addition, we expect personal accountability in your work. In return, we are committed to providing you with opportunities for learning and growth. We are confident you will find this new opportunity both challenging and rewarding. Travel will be a large part of this job responsibility.

Duties and Responsibilities

• Installs and troubleshoots low voltage panels, wiring and associated devices.
• Must have an ability to proctor, coach, and teach others.
• Provides reliable, high quality customer support.
• Provides customer instruction on system operation and functionality.
• Performs system testing and signal verification.
• Maintains the necessary truck stock/inventory (equipment and tools).
• Organizes and utilizes technical resources, information, material, and support to ensure efficient execution of assigned tasks.
• Ensures the progress and completion of assigned tasks.
• Provides documentation of service and hours worked.
• Completes and submits all required task-related activities, productivity, and other documentation in a timely manner.
• Must have a strong work ethic.
• Support and troubleshooting of security software systems, such as Milestone, LenelS2 and DMP.
• Responsible for communicating and scheduling service and maintenance calls.
• Perform general maintenance of installed security and access control systems following established contracts.
• Ensure that all work and service is in accordance with Federal, State, and local regulations.
• Provide custom systems integrations, detailed systems upgrade planning and execution, system audits and consultation.
• May install, configure, and support a variety of electronic security solutions.
• Support the projects and sales team as needed.
• Any other tasks and responsibilities as assigned by Management.
• Must be detail-oriented.
• Must complete other projects as assigned.
• Must be willing and able to travel, travel is a large part of this job responsibility.

Qualifications

• Minimum of High School Diploma/Vocational Training.
• Must have five (5) or more years of experience.
• Must have a mastery knowledge of enterprise intrusion systems, fire systems, CCTV, intercom access control systems.
• Must have a full understanding of local/national codes.
• Requires proficiency knowledge of OSHA, HAZCOM Regulations and comprehension of national electronic code, state and local construction codes.
• Must possess strong communication/leadership skills when working with others.
• Must have a valid driver’s license and be able to clear a pre-employment criminal background check and drug screening.

Certificates, Licenses, Registrations

• Must obtain and retain any specific product certifications and/or licenses that are required by national, state and local codes.
• Must obtain and retain Lift certifications, and minimum OSHA 10 cert.
• Requires 75 % to 100% proficiency in Stone Security product offerings.

Work Environment

The employee is occasionally exposed to extreme weather conditions, risk of electrical shock, and harsh work environments. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Requirements

• Stand; walk; sit; twist; use hands to handle; reach with hands and arms; push; pull; climb or balance; stoop, kneel, crouch, or crawl; talk and hear.
• Use vision abilities including: close, distance, peripheral, depth, and color.
• Work in unusual and sometimes difficult positions/circumstances such as climbing ladders, scaffolding and high lift equipment; work in ducts, crawl spaces, attics, above ceilings; lift, move, and hold up to approximately 50 lbs.
• Must be able to work a full-time, flexible schedule with “on call availability” and be able to travel on short notice.
• Must be able to drive a motor vehicle (day and evenings) for extended time periods.

Benefits

• Highly Competitive Compensation
• Medical, Dental, and Vision Insurance
• Company-Paid Life, Short Disability Insurance
• Paid Holidays
• Generous Paid Time Off
• Matching 401k Plan
• Use of Company Vehicle
• Employee Referral Bonus