[Hiring] Network Engineer III - Packet @Zayo Group

Role Description

Zayo is seeking a Network Engineer III - Packet (FTT) to be responsible for performing simple to complex and diverse circuit design activities. The role involves managing network design assignments and reject resolution, effectively communicating with internal order management personnel and various internal teams on the progress of order fulfillment, and meeting/exceeding daily and weekly performance targets.

The Network Engineer III - Packet (FTT) also assists other team members and management with training needs and peer-to-peer mentoring.

Scope

• Plans and implements network augments and pop builds on the IP/Ethernet network.
• Works under general supervision both individually and within a team environment.
• Performs work in a semi-structured environment with no direct supervisory responsibility.
• May have a significant impact on short and long-term customer satisfaction and future revenues.

Responsibilities:

• Design planning, record creation, and order fulfillment of Zayo’s products throughout all Market Areas with a primary focus on design of Zayo’s growth products.
• General understanding of network QOS, IP routing, Ethernet switching (including 802.11q, 802.11p, 802.3af), and packet and waves tagging mechanisms.
• Work with Service Activation and Field Technicians when issues arise during pre-build and customer turn up activities.
• Help troubleshoot post-installation tickets when necessary to fulfill customer expectations.
• May involve Project Management verbal assistance for complex customer orders and projects calls.
• Design complex circuits to interface with other carriers or customer solutions.
• Provide direction in the circuit design function of the Engineering Department for orders with transport and facilities required to meet identified circuit requirements.
• Review orders for technical correctness and clarify any design-related items back to the responsible departments.
• Maintain specific customer commitments and deadlines in the Zayo Salesforce and MSS database.
• Provide order status updates on the order when necessary for the Project Management groups.
• Correct and update orders as necessary; track assigned orders to ensure timely coordination.
• May participate in the development and implementation of engineering standards and procedures.
• Provide support to field operations to resolve complex circuit provisioning problems.
• Track the installation of circuits to ensure orders are completed within established guidelines.
• Exercise interpersonal skills in working with both internal and external customers.
• Perform other related duties or projects as assigned.
• Manage workload to identify critical issues and prioritize completion.
• Work around obstacles and roadblocks within carriers to obtain priority required by Zayo.
• Participate in operations-related projects as needed.
• Support manager during customer or network escalations as requested.
• Perform other miscellaneous duties, including staying abreast of technology and network solutions and cross-training when needed.

Qualifications

• Bachelor’s degree in a technical discipline or equivalent education, training, and/or experience.
• Minimum of five (5) years telecommunications and/or data networking experience, including a minimum of three (3) years design engineering provisioning experience.
• Ability to meet inflexible deadlines; perform non-predictive multiple tasks; and handle customer conflict to a successful resolution.
• Computer skills including experience using spreadsheet, word-processing database programs and typing.
• Excellent verbal and written communication skills.
• Working knowledge of routers and other data hardware.
• Intermediate knowledge of Data Networking and telecommunications, including understanding of basic bandwidth and services: EoTDM, EoC, EoF, 3rd party transport, long haul through our own Network, Ethernet, TCP/IP.
• Experience with Routing protocols (OSPF, BGP, MPLS) and products including ELINE, ELAN, Private Line, Dedicated Internet, MPLS, Cloud Services.
• Experience using Microsoft Office and Google programs and project management software.
• Able to apply principles of logical thinking to define problems, collect data, establish facts, and draw valid conclusions in controlled situations.

Requirements

• Estimated base salary range: $77,100 - $118,600 USD/annually.
• This position is not eligible for employment-based visa sponsorship.

Benefits

• Excellent Health, Dental & Vision Insurance.
• Retirement 401(k) Savings Plan.
• Generous paid time off policy including paid parental leave.