[Hiring] Manager II, Platform Engineering @Housecall Pro

Role Description

As a Manager II, Platform Engineering, you oversee the teams that build and operate the compute platform every Housecall Pro engineering team relies on, driving the delivery of reliable, scalable, and cost-efficient infrastructure that aligns with business objectives. You focus on both tactical execution and strategic direction, ensuring that operational practices are efficient, collaborative, and effective.

You work cross-functionally with engineering teams, security, and finance to translate their needs into platform capabilities, balancing innovation with the need to keep our production systems stable, secure, and within budget. Additionally, you play a key role in mentoring and developing engineering talent within your teams, fostering a culture of accountability, technical excellence, and continuous improvement.

Our team is passionate, empathetic, hard working, and above all else focused on improving the lives of our service professionals (our Pros). Our success is their success.

What you do each day:

• Lead and manage a team of platform engineers, ensuring timely delivery of platform projects and operational outcomes
• Collaborate with engineering teams and other stakeholders to understand their needs, define project requirements and prioritize work
• Ensure best practices in infrastructure development, including code reviews, testing, infrastructure as code, and safe, progressive rollouts
• Mentor and coach engineers, fostering both personal and technical growth within the team
• Monitor the team's progress and remove roadblocks to maintain project momentum
• Facilitate cross-functional collaboration to align platform efforts with business goals
• Oversee the technical design and architecture of the compute platform, including container orchestration, autoscaling, and deployment tooling
• Implement and promote a culture of continuous improvement, identifying opportunities to improve operational processes and tools
• Manage team performance and provide feedback through regular performance reviews
• Own the reliability of the platform, including service level objectives, monitoring, and alerting
• Lead incident response for platform issues, run blameless postmortems, and ensure follow-up actions are completed
• Maintain a healthy and sustainable on-call rotation across a distributed team
• Plan capacity ahead of business growth and manage cloud costs, working closely with finance on budgeting and forecasting
• Keep the platform current and secure, including regular version upgrades, patching, and security guardrails
• Balance support requests, maintenance, and roadmap work so the team can deliver on its commitments
• Stay current with industry trends and technologies, ensuring the team is utilizing the best tools and practices

Qualifications

• 7+ years of experience in infrastructure, platform, or site reliability engineering
• 4+ years in a people leadership or management role
• Bachelor's degree in Computer Science, Engineering, or equivalent work experience
• Strong knowledge of software development methodologies, tools, and processes (i.e., Agile, Scrum, Kanban)
• Hands-on experience running Kubernetes in production at scale (i.e., Amazon EKS)
• Deep experience with AWS, including compute, networking, and identity and access management
• Experience with infrastructure as code and GitOps tools (i.e., Terraform, Terragrunt, ArgoCD)
• Experience with version control systems (i.e., Git) and CI/CD pipelines (i.e., GitLab CI)
• Experience with observability and monitoring platforms (i.e., Datadog)
• Proficiency in scripting and automation languages (i.e., Python, Go, Bash)
• Experience managing on-call rotations and leading incident response
• Proven track record of delivering complex infrastructure projects on time and within scope

Requirements

• Excellent technical aptitude as well as superior project and people management skills
• Ability to work and scale within a fast-growing and agile company and to think and plan strategically
• Proven track record of building a culture that encourages autonomy, innovation, teamwork, and productivity
• Excellent written and verbal communication skills suitable for working with different audiences
• Ability to stay calm and organized under pressure, and to lead others through production incidents
• Experience treating an internal platform as a product, with a focus on the developer experience
• Familiarity with the runtime behavior of large Ruby on Rails applications

Benefits

• Paid holidays and flexible, take-it-as-you-need-it scheduled time off
• A culture built on innovation that values big ideas, no matter where they come from
• A MacBook set up and ready from day one, plus a $500 stipend to design your ideal workspace
• Compensation starts at 8,500 USD per month (b2b contract)