[Hiring] Engineering Manager, Enablement @Coconut Software

Role Description

As Engineering Manager, Enablement, you'll lead one of the teams in our Enablement Engineering pillar. These teams build and run the infrastructure, data, tooling, service standards, and customer implementation capabilities that every Coconut product team and many of our Enterprise clients depend on. Reporting to the Director, Engineering Enablement, you'll be the people leader and delivery owner for your team.

We're looking for someone who has run one or more flavours of engineering enablement and who thrives where two things meet: building stable, high-trust teams, and keeping roadmaps and deliverables flexible enough to respond to what the business and our customers need next.

Qualifications

• Proven experience running one or more flavours of engineering enablement, such as platform engineering, DevOps/SRE, or data engineering.
• Proven experience managing engineering teams: coaching, mentoring, performance management, and setting individual and team goals (min 3 yrs of people leadership experience).
• Prior hands-on engineering experience in an enablement domain, with working knowledge of cloud infrastructure, CI/CD, observability, web application development, and/or modern engineering practices.
• Experience owning intake, prioritization, and capacity planning without a dedicated Product Manager.
• Experience leading teams that are on call, including incident response, playbooks, and blameless reviews.
• Comfortable working directly with Enterprise clients and their technical teams.
• Effective at nurturing relationships and managing multiple stakeholders across different teams.
• Someone who is genuinely passionate about our CHEERS values and is committed to living them out every day.
• Driven by the value that 'how we win matters' and a passion for building inclusive, collaborative teams that put people first.
• A curiosity for innovation: loves to learn and elevate their skills with new technology, particularly AI/LLMs.
• Experience leading more than one enablement discipline simultaneously is a nice to have.
• Experience in fintech, banking, enterprise SaaS, or platform/API-based products is a nice to have.

Requirements

• Lead, coach, and develop the engineers on your teams, covering all aspects of people management: hiring, onboarding, 1:1s, feedback, performance management, and career growth.
• Build stable, high-trust teams where people feel safe to raise risks, challenge ideas, and learn from incidents.
• Own intake for your teams: gather, clarify, and triage requests from Product Engineering, Professional Services, Security, and other internal partners.
• Own capacity planning, balancing roadmap commitments, platform health and tech debt, operational demand, and customer implementation work.
• Help your teams design, plan, and deliver quality, secure, well-documented work following best practices throughout the SDLC.
• Own on-call scheduling for your teams. Make sure engineers are trained on incident playbooks and supported through incident response.
• Facilitate blameless incident reviews and drive follow-through on action items.
• Track and report on team delivery and health metrics (e.g., commitment hit rate, reliability, cloud cost, developer experience).
• Champion automation and continuous improvement to reduce toil and manual work.

Benefits

• Find your flow with Cabana Days. We offer flex-time and flex-days so you can recharge and be your best self.
• Supported professional development, learning, & career opportunities.
• Regular 1:1 coaching with your leader and regular connection to a passionate executive team.
• A full range of benefits to keep you happy & healthy.
• Competitive Salaries - we pay fairly based on experience and expertise.
• Health & Dental Benefits, Virtual Care, & Disability top up - all starting from day 1!
• Virtual mental health and EAP platform.
• WealthSimple GRSP & Matching.
• Annual Wellness Benefit ($1000 per year).
• Opportunity to work remote - anywhere in Canada!
• Employee Options - everyone shares in our success!
• Internet Subsidy on each paycheck.
• Tiki Bucks Incentive Program - everyone is entitled to earn bonuses!