[Hiring] Engineering Manager @ServiceTitan

Role Description

As an Engineering Manager at ServiceTitan, you'll lead a team of 13–14 engineers working on some of the most critical and forward-moving areas of our platform — calls, messages, and Contact Center Pro. You'll drive execution, technical excellence, and team growth while shaping how AI transforms the way our customers run their businesses.

• Leadership & Team Growth:
  • Develop engineers through coaching, feedback, and structured growth plans.
  • Build a strong, adaptable team by recruiting and retaining top talent.
  • Foster a culture of ownership, empathy for our customers, and alignment with ServiceTitan's values.
• Strategy & Execution:
  • Define and execute quarterly plans that deliver timely, high-quality features.
  • Drive agile ceremonies, monitor key success metrics, and provide clear day-to-day priorities.
• Technical Expertise:
  • Provide hands-on technical leadership across architecture, design, and development best practices.
  • Participate in code reviews, evaluate feasibility, identify risks, and balance trade-offs.
  • Work in a language-agnostic environment that values engineering fundamentals over any single tech stack.
• AI-Powered Innovation:
  • Lead a team building the next generation of intelligent tools.
  • Develop AI-powered call evaluation and lead identification for managers.
  • Create AI-driven customer support features and AI Voice Agents that handle overflow and after-hours calls to book jobs 24/7.
• Customer & Business Impact:
  • Deliver on-time, secure, and reliable features that address real customer needs.
  • Operate at the intersection of a complex monolith codebase and greenfield AI capabilities.
• Collaboration & Communication:
  • Work cross-functionally with senior leadership, engineering, product, and UX teams.
  • Communicate your team's progress, risks, and contributions clearly and transparently to stakeholders.
• Ownership & Accountability:
  • Set goals, empower your team, and build a culture of continuous learning.
  • Celebrate wins and learn from setbacks.

Qualifications

• 10+ years of software engineering experience, including five or more years in engineering leadership roles.
• Proven ability to lead agile teams, drive execution, and deliver results.
• Strong technical foundation in modern frameworks, with hands-on experience in .NET/C# preferred.
• Excellent communication and collaboration skills with a track record of effective cross-functional partnership.
• A genuine passion for talent development and building high-performance engineering cultures.

Requirements

• Experience with observability tools such as Grafana or Datadog, and a track record of performance optimization.
• Experience building telephony or contact center products is a significant plus.
• Familiarity with AI/ML integrations or voice agent technologies.
• B.S., M.S., or Ph.D. in Computer Science, Engineering, or a related field.
• East Coast location preferred.

Benefits

• Flextime, recognition, and support for autonomous work.
• Flexible time off with ample learning and development opportunities.
• Comprehensive onboarding program and leadership training for Titans at all levels.
• Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents).
• FSA and HSA, 401k match, and telehealth options including memberships to One Medical.
• Parental leave and support, up to $20k in fertility services, surrogacy, and adoption reimbursement.
• On-demand maternity support through Maven Maternity and free breast milk shipping through Maven Milk.
• Pet insurance, legal advisory services, financial planning tools, and more.