[Hiring] Senior Manager of Software Engineering @Jack Henry

Role Description

At Jack Henry, we’re more than a technology company, we’re a force for good in financial services. We’re redefining how community banks and credit unions connect with the people they serve. Our mission is rooted in people inspired innovation, empowering financial institutions to deliver seamless, secure, and human centered experiences. We deliver cutting-edge solutions that are paving the way for the next generation of digital banking and payments, but our true impact begins with our associates. If you're ready to help transform an industry and grow with a company that values purpose, collaboration, and excellence then we’d love to meet you.

The Enterprise Information Technology (EIT) organization is expanding, and we are seeking a Senior Manager, Observability Engineering to define and execute our enterprise-wide observability vision. In this strategic leadership role, you will transition our organization beyond reactive monitoring to build a proactive, telemetry-driven engineering organization across our large-scale multi-cloud and co-location footprint.

Working closely with senior technology leadership, cross-functional IT teams, and business units, you will establish modern observability standards for our hybrid cloud datacenter model. A primary focus of this position will be scaling and guiding a high-performing team of engineers dedicated to full-stack visibility, telemetry instrumentation, and actionable insights during our architectural modernization and migration of legacy on-premises workloads into Google Cloud Platform (GCP).

Qualifications

• Minimum of 7 years of experience in cloud/hybrid datacenter operations, platform engineering, or enterprise software development, with a strong focus on Infrastructure as Code (IaC) and Observability.
• Minimum of 4 years of direct people management experience leading engineering teams, managing technical performance, and driving organizational strategy.

Requirements

• Direct, recruit, and mentor Senior/Staff Observability Engineers and technical leads.
• Champion a blameless, data-driven culture, set strategic objectives, and actively guide professional career development across the team.
• Lead the strategic roadmap for enterprise observability, transitioning Jack Henry from fragmented legacy tools to an integrated, OpenTelemetry-native telemetry ecosystem.
• Drive observability requirements and instrumentation standards into the multi-cloud architecture, ensuring deep visibility into workloads migrating from on-premises datacenters to GCP.
• Manage vendor relationships, enterprise licensing, and cloud telemetry spend.
• Optimize data retention policies and ingestion costs across GCP and hybrid environments to balance visibility with financial efficiency.
• Serve on Architecture and Technology Review Committees to advocate for Observability-as-Code standards, OpenTelemetry adoption, hybrid cloud roadmaps, and platform engineering best practices.
• Partner with product engineering leaders to implement meaningful Service Level Indicators (SLIs) and Service Level Objectives (SLOs), drastically improving Mean Time to Detection (MTTD) and Resolution (MTTR).
• Forecast infrastructure and storage needs for high-cardinality telemetry data, manage departmental resource allocation, and budget for major platform initiatives.
• Partner with security teams to ensure all telemetry pipelines, audit logs, and automated deployments adhere to strict regulatory compliance and data protection standards.
• Stay ahead of industry shifts in OpenTelemetry, platform engineering, and enterprise observability by representing Jack Henry at key technology summits and conferences.

Benefits

• Comprehensive benefits designed to support your physical, mental, and financial health.
• Culture of commitment that empowers associates to rise to challenges and seek new opportunities.
• Environment where inclusion, sustainability, and community impact are prioritized.