[Hiring] Director of Engineering @TTEC Digital

Role Description

TTEC Digital seeks a Director of Engineering to join our team. This role is a full-time and fully remote opportunity!

The work:

• We’re an innovation group inside TTEC (NASDAQ: TTEC), building the next generation of AI CX tools — automated QA, conversational analytics, knowledge assist, and agentic automation.
• This is the rare seat where getting in early actually matters at scale.
• TTEC is a public company at an AI inflection point.
• Ship the right products into thousands of live enterprise deployments.
• The leverage is real, and the work compounds.

Who we hire — the DNA:

• Self-starters and do-ers with grit — hackers in the best sense, with a startup mentality and a show-me bias.
• Want to learn, love new technology, and adapt to change quickly.
• Master debuggers and problem solvers who think outside the box.
• AI-native, understanding technology around you and using AI tools daily.
• Distributed-systems literate, understanding high-efficiency, event-driven, low-latency systems.
• Innovators who ship, demonstrating ideas easily and hitting committed timelines.
• You consider yourself exceptional — and you like winning.

No one will have everything in this description. We're looking for well-rounded, smart people who move fast.

What You Will Do

• Run the engineering org day-to-day, reporting to the engineering leader.
• Own delivery across all squads, the hiring pipeline, and the standards that keep a senior-IC team shipping fast without ceremony.
• Absorb change, re-plan in hours not weeks, and keep the train moving.

What you'll own:

• Delivery — timelines and quality, both, no trade-off allowed.
• Weekly Friday demos of working software (show-me culture).
• Tech-lead and squad performance.
• Hiring (you personally own the funnel and the bar).
• Translating business requirements into technical scope the squads can build.
• Cross-squad dependencies and the engineering operating rhythm.
• Escalation path for blocked work — you move it, not track it.

Who you are

• A delivery persona with a show-me mentality.
• A self-starter with grit who has run fast trains before and likes winning.
• Technically credible in the room, keeping the respect of very senior engineers.
• Use AI tools daily and expect the org to use them to multiply velocity.

What You Will Bring

• 10+ years engineering leadership in SaaS or platform companies; at least one stint scaling an org from <10 to >30 IC engineers.
• Delivery-first track record: shipped on aggressive timelines at a weekly cadence without letting quality slip.
• Hands-on enough to read Go, Python, and TypeScript and call architecture out in review.
• Strong working knowledge of the modern AI stack — LLMs, SLMs, RAG, knowledge graphs, agents, fine-tuning/training, eval.
• Captures business requirements from executives and customers and translates them into technical needs.
• Change is your default state: you re-plan around shifting tech and priorities quickly.
• Loves hiring and can tell an A from a B from a C in 30 minutes.
• Drives AI-assisted engineering across the org as a velocity multiplier.

Benefits

• Fully remote opportunity.

Company Description

TTEC Digital coaches clients to ensure their employees feel valued and fully supported, because an amazing customer experience is an employee-first process. Our vision is a place where employees know they can thrive.