[Hiring] Back Office Support Engineer @GE Vernova

Role Description

GE Vernova is seeking a skilled Back Office Support Engineer to provide remote technical, engineering, and operational support for field commissioning, testing, and startup activities of high-voltage electrical equipment and protection systems. This role ensures seamless coordination between site teams, engineering, project management, and customers — supporting complex technical troubleshooting, relay setting validation, documentation review, and resolution of site issues to ensure critical power infrastructure projects meet rigorous safety, quality, schedule, and cost requirements.

Core Responsibilities

• Provide remote technical support and troubleshooting assistance to field commissioning and testing engineers on active sites globally.
• Review, validate, and manage protection relay settings, configuration files, logic diagrams, and coordination studies.
• Analyze complex technical problems, misoperations, and event records (fault logs, oscillography/COMTRADE files) to perform Root Cause Analysis (RCA).
• Coordinate with Factory Acceptance Testing (FAT) teams, design engineering, and vendors to resolve technical queries (TQs) and non-conformances.
• Support the review of technical drawings, Single Line Diagrams (SLDs), schematics, wiring diagrams, and commissioning procedures.
• Manage and track technical documentation, punch lists, Non-Conformance Reports (NCRs), and site instructions.
• Assist in preparing commissioning test documentation, final test reports, and customer handover packages.
• Coordinate with project management, customers, and regional teams to track commissioning readiness, equipment status, and resource scheduling.
• Maintain technical repositories, standard templates, and best practices for back-office commissioning support.

Safety & Quality

• Ensure that all remote engineering decisions, designs, and procedures uphold GE Vernova safety and quality procedures.
• Adhere to NETA / NERC / IEC standards.
• Comply with industry compliance and regulatory requirements.
• Demonstrate the ability to maintain high quality and accuracy standards even under significant project schedule pressure.

Leadership Expectations

• Mentor junior back-office engineers and support field personnel with technical guidance.
• Coordinate across multidisciplinary remote engineering and project teams.
• Communicate effectively with site managers, customers, and engineering stakeholders.
• Make sound, rapid technical decisions during critical site testing and energization windows.
• Manage competing priorities across multiple simultaneous global projects.
• Drive continuous improvement in back-office support processes, tools, and workflows.

Project Management Component

• Support project execution responsibility across the full project lifecycle, focusing on remote coordination and engineering inputs.
• Responsibilities include control and oversight over:
• Technical documentation turnaround times and quality.
• Relay setting and configuration management workflows.
• Tracking and resolution of site technical issues and NCRs.
• Supporting schedule alignment between site execution and engineering deliverables.

Qualifications

• High School Diploma / GED.
• Minimum of 3 years of experience in electrical power systems, with specific experience in protection and control engineering, testing, or back-office technical support.

Desired Characteristics

• Protection & Control Engineering | Numerical Relays (SEL, GE, Siemens) | IEC 61850 / GOOSE | SCADA / Substation Automation | COMTRADE / Fault Analysis | Factory Acceptance Testing (FAT) | Technical Writing & Documentation | HV Substations | HVDC | Auxiliary DC Systems.
• Hands-on familiarity with numerical relay configuration software (e.g., SEL AcSELerator, GE EnerVista/UR Setup, Siemens DIGSI) and COMTRADE analysis tools.
• Strong background in reading and interpreting electrical schematics, wiring diagrams, and protection coordination studies.
• Proven ability to troubleshoot complex technical issues remotely and communicate solutions clearly.
• Strong Microsoft Office skills and experience with engineering project management tools.
• Fluency in English required; additional languages are an asset depending on the supported region.

Benefits

• Medical, dental, vision, and prescription drug coverage.
• Access to Health Coach from GE Vernova, a 24/7 nurse-based resource.
• Access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling, and referral services.
• Retirement benefits including the GE Vernova Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions.
• Access to Fidelity resources and financial planning consultants.
• Tuition assistance.
• Adoption assistance.
• Paid parental leave.
• Disability benefits.
• Life insurance.
• 12 paid holidays.
• Permissive time off.