[Hiring] Virtual College Success Advisor @Bottom Line

Role Description

The Virtual Success Advisor is a national role responsible for supporting college students from first-generation and low-income backgrounds through Bottom Line's virtual advising model. Reporting to the Senior Program Manager on the National Program Team, this role spearheads Bottom Line's hybrid advising approach, serving students through customized content delivered via SMS and supplemented by live, virtual sessions when escalation requires more nuanced guidance. The Virtual Success Advisor is part of a connected national and regional team. When a student's situation calls for in-person intervention, the advisor partners with the regional Success Coach so the student is seen and supported. As Bottom Line scales toward our 2030 ambition of serving 20,000 students, the Virtual Success Advisor is the human anchor of our scaled advising support layer.

• Direct Student Support – 70%
  • Engage directly with students by monitoring student communication on our messaging platforms.
  • Answer student questions and engage in a more meaningful way when the chat bot does not sufficiently support a student.
  • Offer "live virtual support" through video calls and live chats.
  • Coach students through completing key milestones centered around Bottom Line's DEAL (Degree, Employability, Affordability, Life Skills) model including but not limited to:
    • Enrolling in classes
    • Paying semester balance
    • Creating a professional resume
    • Completing financial aid applications
  • Help students resolve general obstacles that come up throughout the school year by coaching them on self-advocacy and resourcefulness skills, and communicating with school offices to advocate for students when necessary.
  • Support with the implementation of a summer melt campaign to ensure students achieve critical milestones that support their enrollment in the fall, including but not limited to:
    • Finalizing outstanding financial aid issues (verification, institutional forms, etc.)
    • Paying fall balance or creating a payment plan
    • Completing important forms to support student's on-campus or commuting plan (housing, meal plans, transportation plan, etc.)
    • Accessing work study and other campus resources
  • Coordinate with regional Success Coaches when a student's situation calls for in-person intervention, including campus-level advocacy, crisis navigation, and community support, and document the handoff in Salesforce so the student experience is seamless.
  • Provide responsive support to students via a communal advising model that combines technology and live virtual support.
• Data Entry – 5%
  • Track and record student progress, using both quantitative and qualitative measures.
  • Enter data and meeting notes into CRM within 2 business days of a student interaction or status change.
  • Maintain accurate student contact information in the student CRM.
• Organizational Support – 5%
  • Represent the Bottom Line brand in a positive light, and take actions to increase brand awareness throughout the community.
  • Support planning and staffing blueprint.
  • Program events, including but not limited to recruitment presentations, annual Recognition Night, and career events.
  • Additional program support as assigned by supervisor.

Qualifications

• Bachelor's degree and work authorization
• 1-2 years of related work experience
• Experience developing trusting relationships with students, and coaching them toward goals
• Demonstrated ability to craft and customize messages that inspire action among first-generation college students
• Demonstrated commitment to Bottom Line’s Mission, Vision, and Core Values

Requirements

• Fluency in a language other than English a plus
• Experience with virtual student advising a plus

Benefits

• Learn about our benefits here.

Work Schedule

This is a full-time (40 hours per week) position. Work schedules are structured around student needs and may include evening and weekend hours. Schedules are established in coordination with supervisor and may flex throughout the year to support key student milestones and program priorities, in accordance with applicable wage and hour laws.

Expected Travel

Minimal. This is a fully virtual role. Occasional travel may be required for team gatherings, organizational events, or in-person student events as needed.

Start Date

November 2026

Compensation

• National - $44,300
• Chicago/Houston - $49,000
• Boston - $52,800
• NY - $54,700