[Hiring] Training Specialist II @Advarra

Role Description

The Training Specialist is responsible for conducting professional training events on Advarra software for customers and internal employees. This individual is responsible for creating and maintaining materials and documentation related to training. This position requires strong interpersonal skills along with high-level facilitation skills for varying group sizes. The Training Specialist must be able to travel up to 25% of the time.

Job Duties & Responsibilities

• Facilitate professional training events for customers and internal employees; demonstrate expertise in our software products as well as an understanding of industry best practices.
• Develop and/or update training presentations, assessments, study guides, job aids, and reference materials under the guidance of training leadership and/or subject matter experts.
• Demonstrated mastery of assigned Advarra technology product.
• Assist in conducting organizational-wide training needs assessments to identify skills and knowledge gaps that need to be addressed.
• Gather feedback from trainees after each education session.
• Conduct both in-person and web-based training events.
• Collaborate with LMS Administrator to ensure training materials, eLearning modules, and courses are available and updated in the LMS; perform basic users access troubleshooting in Advarra University.
• Provide oversight and monitoring of Advarra community platforms to inform new practices, knowledge gaps, and identify areas for training opportunities.
• Collaborate with the eLearning team to develop, review, and update eLearning modules as needed.
• Maintain attendance records and results of assessments and retraining.
• Interact with customers via phone, Zoom, or email in a professional and prompt manner.
• Perform other job-related duties as assigned.

Qualifications

• 3+ years of training experience.
• Experience conducting effective and comprehensive training for software or other technical tools.
• Experience conducting virtual training via specialized tools such as Zoom, Adobe Connect, Teams, etc.
• Experience in confidently delivering training virtually and in a traditional classroom setting.

Preferred Qualifications

• Dedication to professional development, continually growing own skills, staying on top of industry trends, etc.
• Strong analytical, problem-solving, and interpersonal skills.
• Effective communication skills, including listening, writing, and speaking.
• Advanced Word skills (using templates, styles, fields, etc.).

Physical and Mental Requirements

• Sit or stand for extended periods of time at stationary workstation.
• Regularly carry, raise, and lower objects of up to 10 Lbs.
• Learn and comprehend basic instructions.
• Focus and attention to tasks and responsibilities.
• Verbal communication; listening and understanding, responding, and speaking.

Salary and Benefits

The base salary range for this role is $58,495 - $96,517. Note that salary may vary based on location, skills, and experience and may vary from the amounts listed above. This position may also be eligible for a variable bonus in addition to base salary as well as health coverage, paid holidays, and other benefits.