[Hiring] Software Training Specialist @eClinicalWorks

Role Description

This position is responsible for providing training to our client practices that are using eCW Software. It is an exciting opportunity for someone who is a great communicator and fond of traveling. Special benefits are provided for this role that include additional time off for travel days, personal accrual of Airline and Hotel points and extensive training on eCW product, Incentives and more!

• Travel to client sites and train end users (doctors and clinical staff) on eCW software and ancillary functionalities via one-on-one coaching and classroom instruction
• Develop Workflow processes
• Demonstrate the software to client practice, make suggestions and provide training
• Communicate/escalate issues to Project Managers to promptly and effectively address issues
• Prepare various reports such as Checklist & Expense Report
• Document all training sessions
• Other duties as assigned

Qualifications

• Exceptional customer service orientation while being detail oriented
• Exceptional communications (oral & written) skills
• Ability to coach and train diverse group of people
• Knowledge of MySQL, Windows Office suite, computer networking, and insurance-based physician billing
• Ability to deal with stressful situations with a professional demeanor
• Basic knowledge of technical terminologies
• Adept at multi-tasking and exceling in a fast-paced environment
• Bi-Lingual/Multi-Lingual a plus
• Must become an eCW Certified Professional at completion of initial training

Requirements

• Minimum bachelor’s degree in engineering, Computer Science (CS) or Information Systems (IS). Master’s degree is preferred
• 2 - 5 years’ experience in healthcare industry, preferably in training and implementation of Project Management or EMR systems
• Must have a valid driver’s license
• Must be willing to travel an average of 50% - 75% per month to anywhere in the 50 US states
• The candidate must be able to meet operational and logistical requirements associated with this role
• Remote – Regional home base Time zone needed at the time of hire

Benefits

• Salary Range - $60,000 - $70,000 USD
• Eighteen days of Paid Time Off per year which scales based on tenure
• Nine Paid Holidays and one Floating Holiday
• Insurance for eligible employees which includes medical, dental, vision, basic life, short term disability, long term disability, business travel accident, and accidental death and dismemberment
• 401(k) plan with a Company safe harbor contribution
• Flexible Spending Account for Health Care and Dependent Care for eligible employees
• Limited personal leave
• Additional voluntary benefits, including additional insurance (hospital indemnity, critical illness, accident, supplemental life, short term disability buy up, pet), genetic testing, legal plan, and supplemental accidental death and dismemberment
• Annual discretionary bonus for eligible employees