[Hiring] Training and Development Specialist @LEAD North, LLC

Role Description

The Training and Development Specialist is responsible for designing, implementing, and managing training programs across all levels of the organization—from onboarding new trainees to supporting ongoing staff development and delivering client-facing instruction. This role serves as the primary owner of our internal Confluence knowledge base and leads staff readiness for industry and technical certifications. The primary focus is building technical proficiency, particularly in software integration and healthcare data standards.

Qualifications

• Bachelor's degree in Computer Science, IT, Engineering, or a related field (or an equivalent combination of education, training, and experience).
• Preferred Experience: Hands-on experience or familiarity with InterSystems technology (e.g., InterSystems IRIS, HealthConnect, or HealthShare).
• 3–5 years of experience in technical training, instructional design, or technical writing, preferably within healthcare IT, SaaS, or software integrations.
• 2+ years of hands-on experience structuring and administering Atlassian Confluence (or similar enterprise wikis/LMS platforms), including managing page hierarchies, templates, and permissions.
• Baseline understanding of software integration concepts and healthcare data standards (e.g., HL7, FHIR, HIPAA basics).
• Proven ability to design end-to-end training materials (SOPs, video tutorials, practice assessments) and manage structured study tracks for staff certifications.
• Strong facilitation and presentation skills, with a demonstrated ability to adapt technical content for diverse audiences ranging from new trainees and internal staff to external client stakeholders.
• Proficiency with virtual meeting and interactive training tools (e.g., Google Meet, MS Teams, digital whiteboards, polling, and quiz platforms).

Requirements

• Design and facilitate foundational training tracks to accelerate ramp-up time for newly hired staff and trainees.
• Deliver continuous training for current staff to support career growth, cross-training, and adoption of new processes or tools.
• Develop prep courses, study guides, and track progress/completion for staff pursuing required or recommended technical and industry certifications.
• Serve as the primary curator and administrator of the company's Confluence spaces, maintaining clear information architecture and access permissions.
• Create, organize, and routinely audit SOPs, technical guides, and study materials to ensure all internal documentation is current, accurate, and easily searchable.
• Work closely with technical leads and subject matter experts to translate complex integration practices and healthcare data standards into clear reference guides.
• Deliver high-touch, customized training sessions for clients to ensure smooth software integration and product adoption.
• Evaluate client-specific technical requirements and tailor training agendas and supporting collateral accordingly.
• Provide ongoing resources, Q&A sessions, and documentation to reinforce learning and ensure long-term client success.

Benefits

• Individual performance bonus program
• Medical, Dental, and Vision Plan (up to 50% coverage)
• Wellness Incentive Program
• Employee Assistance Program (EAP)
• 401(k) Retirement Plan
• Work-Life Balance & Flexibility: We support you in maintaining a balance between working hours and personal life.
• Paid Holidays (12 Company Selected Holidays)
• Paid Time Off Plan
• Machine/Equipment reimbursement
• Opportunities for professional growth and development