[Hiring] Training Ambassador @Facilisgroup

Role Description

The ideal candidate is a collaborative and engaging facilitator who combines technical aptitude, instructional skill, and business understanding. They are comfortable learning complex systems, translating concepts into practical guidance, building trusted relationships, and taking ownership of continuous improvements that strengthen the learning experience for partners and internal teams.

• Lead onboarding and role-based training for new Syncore Partners, helping users adopt Facilisgroup solutions and prepare for launch.
• Facilitate recurring virtual and in-person training for new users across sales, customer service, finance, graphics, production, leadership, and other functions.
• Partner with Account Coordinators, Strategic Account Advisors, subject matter experts, and cross-functional teams to identify learning needs and address knowledge gaps.
• Support onboarding and ongoing development for Facilisgroup employees, including training on product updates, releases, processes, and best practices.
• Create, maintain, and improve presentations, videos, job aids, courses, documentation, and other scalable learning resources.
• Contribute to Learning Management System course development and administration, keeping content current with product and process changes.
• Gather feedback, evaluate learning outcomes, and recommend improvements that strengthen training effectiveness, knowledge retention, and onboarding experiences.
• Provide follow-up guidance, troubleshooting, and Q&A support, while taking ownership of projects that improve training operations and program scalability.

Qualifications

• 2+ years of experience in training, education, customer enablement, onboarding, software implementation, or a related field.
• Strong presentation, facilitation, written communication, and verbal communication skills.
• The ability to learn software applications and business processes quickly and explain complex concepts in clear, relatable ways.
• Strong organization, time management, analytical thinking, and problem-solving skills, with the ability to manage multiple priorities independently.
• A collaborative, service-minded approach with initiative, curiosity, ownership, and an interest in continuous improvement.
• Proficiency with Microsoft Office and virtual meeting platforms, plus willingness and ability to travel up to 10% of the time.

Requirements

• Experience in SaaS, technology, customer success, enablement, onboarding, or a related environment is preferred.
• Experience developing learning content, curriculum, documentation, videos, eLearning, or other training resources is preferred.
• Experience working in or administering a Learning Management System is preferred.
• Knowledge of accounting and finance terminology, operational workflows, or ERP, CRM, accounting, and workflow automation platforms is preferred.
• Experience with QuickBooks, NetSuite, or related financial systems is an asset.

Benefits

• A forward-thinking path to success with competitive pay and plenty of opportunity for growth.
• Healthcare coverage, including health, dental, vision and flexible spending.
• Exceptional retirement matching to make saving for the future even more rewarding.
• Market-leading paid time off and paid holidays to enjoy your other passions in life.
• Annual volunteer time to devote toward a passion project or volunteer option you love.
• New parent perks like additional paid leave and flexible scheduling.

Company Description

Facilisgroup is the leading provider of SaaS solutions for the Promotional Products industry. We blend powerful technology, deep industry expertise, and a thriving peer network to drive repeatable, profitable growth. Our platform is used by over 240 partners who process $1.5B+ in promo sales annually. We’re not just a SaaS vendor — we’re a true partner, invested in the success of our clients.

Recognized by ASI as one of the Best Places to Work, we take our dedication to company culture seriously, with a commitment to diversity, inclusion, dignity and respect in the workplace. We strive to provide an open, friendly and creative atmosphere where collaboration and conversation between teams and leaders is encouraged.