[Hiring] Trainer - Bilingual English/Spanish @Abacus

Role Description

• Conduct training for client staff.
• Coordinate with the client to update and manage training materials.
• Assess CSR knowledge and support testing of CSR knowledge.
• Deliver new-hire and refresher training covering:
  • HBX systems
  • Customer service
  • Exchange policies/processes
  • Privacy/security
  • Language Access requirements
• Use effective training methods and adult learning principles.
• Develop, maintain, and update training materials, job aids, and tests.
• Address identified knowledge gaps.
• Support training for supervisors and other support staff as required.

Qualifications

• Bilingual English/Spanish.
• Minimum 5 years of work-related experience.
• Health insurance exchange content knowledge and experience.
• Experience training contact center staff.
• Experience managing training materials.
• Experience assessing CSR knowledge.

Requirements

• Experience with adult learning methods.
• Experience developing and using job aids/tests.
• Experience delivering refresher training.
• Experience providing privacy/security training.

Company Description