[Hiring] Total Quality Management @Linc Education Services Pte Ltd

Role Description

This is a remote position.

As an experienced online educator (LINC Fellow), the candidate will work as an independent contractor of LINC and serve a diverse international student body for Masters-level programs studying at premier Australian and Asian universities.

Candidate must possess strong knowledge of Total Quality Management and quality improvement practices, with expertise in:

• Identifying quality issues
• Designing effective processes
• Applying quality management principles across the supply chain

They should be able to support students in:

• Applying quality management tools and techniques
• Evaluating customer relationships and service quality
• Developing process improvement strategies that enhance products, services, and organisational performance

Qualifications

• PG/Doctoral degree with distinction or first-class from a top university in India
• At least 5 years of corporate experience and/or teaching experience in the relevant fields at a leading university or college (Candidates with formal teaching experience at a university or college are preferred)
• Empathetic, ambitious, warm and outgoing personality willing to work closely with people from diverse cultures
• Proficient in English language; excellent oral and written communication
• Must possess a working laptop and have access to high-speed (>10 MBPS) stable internet connection
• Ability to quickly learn and use technology platforms for interacting with students, including the host university’s LMS and LINCtrac (training on these platforms will be provided)
• The candidate needs to be available between 2.30 pm to 7 pm IST every day

Requirements

• Total Quality Management (TQM)
• Quality management principles and theories
• Quality management tools and techniques
• Quality Function Deployment (QFD)
• Failure Mode and Effects Analysis (FMEA)
• Six Sigma
• Customer Relationship Management (CRM)
• Service quality models
• Quality planning and process improvement
• Supply chain quality management

Roles & Responsibilities

LINC Fellows will be responsible for providing:

• Subject matter guidance to a group of 25-30 undergraduate online students
• Support in learning skills like academic writing, research and time management
• 1:1 and small group tutoring sessions
• Guidance on relevant reference material
• Assessment marking with long-form feedback
• Management of discussion forums
• Proactive, prompt and personalised support to student queries and issues

LINC Fellows will be expected to promptly interact with students over email, or calls/online sessions from locations of their convenience (e.g. home, office, etc.).