[Hiring] Technical Instructor IT Support @Per Scholas

Role Description

Per Scholas is seeking an IT Support instructor to become a member of our Training Team. The ideal candidate is a detail-oriented, problem-solving individual with strong technical and instructional skills, demonstrates the ability to adapt quickly to a dynamic environment, and maintains a strong sense of accountability. To succeed in this role, candidates must be business-minded within our mission focus and excel in instructional delivery that meets clients’ and learners’ high expectations.

What You'll Do

• Support instructor-led training that prepares students for entry-level to mid-level careers in IT Support.
• Responsibilities include:
  • Daily instruction
  • Assessment administration
  • Attendance
  • One-on-one tutoring
  • Daily evaluation and monitoring of individual student progress
  • Addressing student violations with students in a consistent manner
  • And more
• Provide students with access to relevant resources for outside learning on technologies and study aids relevant to the curriculum.
• Work closely with the team to identify student needs, provide the necessary support, establish individualized plans for student achievement, and participate in regular student-status meetings.
• Maintain and update Salesforce and/or our LMS with student grades, certification scores, and progress notes.
• Support and maintain the training curricula, syllabi, lesson plans, and other classroom materials.

Qualifications

• 1-3 years of teaching or training experience
• Strong technical background; able to grasp and convey highly technical subject matter
• Ability to respond clearly to live digital conversations via a digital engagement platform such as Zoom or an in-person training environment
• Strong communication skills

Requirements

• Proficient understanding of IT support fundamentals, including hardware, software, and networking concepts
• Familiarity with operating systems such as Windows, MacOS, and Linux
• Experience in troubleshooting common IT issues, including software installations, network configurations, and hardware malfunctions
• Knowledge of IT security protocols and best practices
• Ability to work with diverse IT tools and software like helpdesk ticketing systems, remote desktop tools, and hardware diagnostic utilities
• Understanding of cloud computing platforms and services
• Experience with mobile device management and troubleshooting
• Familiarity with virtualization technologies
• Knowledge of IT support and best practices and service level agreements (SLAs)
• Ability to stay updated with the rapidly evolving tech landscape
• Commitment to ongoing professional development, applicable certifications, and coursework to stay current with rapidly evolving technology trends and advancements

Preferred Skill Sets

• Experience in diagnosing, repairing, and maintaining various computer hardware, including desktops, laptops, and peripheral devices
• Ability to install, configure, and troubleshoot operating systems like Windows, Linux, and macOS, including knowledge of file systems, drivers, and system optimization
• Experience in setting up and managing both wired and wireless networks, with a deep understanding of IP addressing, subnets, routing, and network troubleshooting tools
• Experience in configuring, troubleshooting, and securing mobile devices across various platforms, including Android and iOS
• Experience in setting up and managing Windows Server environments and roles such as Active Directory, DHCP, and DNS
• Experience in designing and implementing Group Policy to manage user environments, system settings, and software installations across an organization
• Experience in understanding and managing server storage solutions, including RAID configurations and different disk types
• Experience in implementing backup strategies on Windows Server and restoring data or system states when necessary

Professional Qualifications

• Bachelor's degree (or equivalent practical/industry experience)
• Strong technical aptitude (Google Sheets/Excel, Slides/PowerPoint, Salesforce, Slack, Zoom, etc.), project management, and organizational skills with detailed follow-through abilities
• Excellent written communication, presentation, and customer service skills
• Solid understanding of business needs
• Strong evaluation and data management skills
• Prior knowledge or background in IT (if minimal, a desire and willingness to learn what’s needed) and a passion for technology is a plus
• Bachelor’s degree in Information Technology, Computer Science, or a related field; Master’s degree preferred
• Relevant industry certifications, such as CompTIA A+ (1200 Series), Network+, or others
• At least three years of experience in an IT support role

Personal Characteristics

• You thrive in a creative, inventive, fast-paced startup environment with people who are passionate about their work and mission
• You are data-driven, result-oriented, and a forward-looking catalyst for social change
• You have a collaborative and flexible work style. You’re excited to work cross-functionally with other departments and independently
• You are a life-long learner
• You are an effective communicator with strong oral and written skills
• You are tech-savvy and learn new tools quickly
• You are detail-oriented, with exceptional organizational management skills
• You have strong public speaking and interpersonal skills. You are a motivator who is personable, approachable, and socially engaging
• You can cultivate relationships and build rapport quickly and authentically with people from various professional and cultural backgrounds
• You are adept at managing your time and balancing multiple projects and tasks
• You stand behind our mission, believing that individuals from any community should have access to well-paying career positions and that talent should be recognized and recruited from diverse sources

Compensation

For this role specifically, we are targeting a salary range of $65,000 - $70,000, where the difference in salary is typically determined by several factors, including geography in which the selected candidate resides, and alignment with qualifications and experience.

Benefits

• Over 40 days of paid time off each year through a mix of holidays, vacation, and sick/personal time
• Comprehensive Medical Coverage with multiple plans through Cigna or Kaiser Permanente
• Dental and Vision Insurance with options for eligible employees
• 401(k) plan with a current 100% employer match on contributions up to 6%
• Free, confidential, 24/7 access to counseling, legal support, and financial resources through the Employee Assistance Program (EAP)
• Up to 6 weeks of 100% paid parental leave
• Access to employer-paid life and AD&D Insurance, short-term disability coverage, and flexible spending accounts
• Range of voluntary benefits including Accident, Critical Illness, Hospital Indemnity, Legal Services, and Pet Insurance