[Hiring] Supervisor, Talent Management @Service Experts

Role Description

The Supervisor Technical Training leads, develops, and strengthens the HVAC Training Specialist team while maintaining a hands-on role in selected training delivery. This role is accountable for trainer performance, technical quality, curriculum and assessment standards, cross-training pathways, and consistent program execution. The Program Lead translates field needs and business priorities into focused technical-development solutions and ensures trainers remain current, credible, and effective.

Key Responsibilities

• Lead, coach, and develop the HVAC Training Specialist team, including goal setting, regular feedback, performance management, development planning, workload alignment, and succession readiness.
• Conduct classroom observations, field visits, ride-alongs, and trainer calibration sessions to evaluate facilitation quality, technical accuracy, learner engagement, and consistency.
• Deliver approximately 25% of available capacity through key technical programs, new program launches, pilot cohorts, and train-the-trainer or calibration sessions.
• Own technical governance, including technical standards, curriculum recommendations, assessment alignment, program consistency, and technical approval of content changes.
• Lead the design and implementation of structured cross-training pathways that support workforce flexibility, career progression, and identified field capability needs.
• Partner with RDs, GMs, field leaders, and subject-matter experts to identify skill gaps, validate priorities, and ensure training addresses measurable business needs.
• Use assessment results, callback or red-tag trends, learner feedback, and field observations to recommend training priorities, remediation plans, and curriculum improvements.
• Establish and maintain a plan for trainer technical currency, certifications, manufacturer education, new technology updates, and continuous skill development.
• Provide technical review and recommendations for vendor or third-party content, including product-specific training and technical learning resources.
• Coordinate with the Training Operations Manager to align delivery capacity, scheduling, mobile lab deployment, content review cycles, LMS publishing, and reporting requirements.
• Consistently model safety, professionalism, adult-learning practices, and Service Experts standards in all training and field interactions.

Qualifications

• Demonstrated technical expertise in HVAC service, maintenance, installation, diagnostics, or a closely related technical field.
• Experience delivering technical training to adult learners in classroom, lab, virtual, and field environments.
• Demonstrated ability to coach, influence, and provide direct feedback to technical professionals.
• Experience reviewing technical curriculum, assessments, job aids, standard operating procedures, or training materials for accuracy and effectiveness.
• Ability to interpret field-performance information and translate findings into focused capability-building actions.
• Strong written, verbal, facilitation, and stakeholder-management skills.
• Ability to travel and work in classroom, mobile lab, training-center, and field environments.
• Associate degree, completed apprenticeship, industry certification, or equivalent combination of technical education and experience preferred.
• Minimum Experience: 4+ years
• Minimum Education: High School Diploma/GED

Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.

The job description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of Service Experts.

Service Experts is committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process. To request an accommodation, please email [email protected] .