[Hiring] Student Services Officer @ISEP Study Abroad

Role Description

Student Services Officers (SSOs) are primarily responsible for supporting students from the time they express interest in an ISEP study, intern, or volunteer abroad program through the completion of their program. They work with students to choose appropriate programs that meet their academic and personal goals, advise on the application and course selection processes, prepare students to depart for their programs, and provide support while on program.

Each SSO is assigned to one regional advising team and is expected to maintain up-to-date knowledge on the universities and program opportunities located within their region. SSOs also provide support in the areas of health and safety procedures and operations, visa education and transcript facilitation. Daily duties will be triaged amongst regional advising team members based on individual student needs.

Qualifications

• Bachelor's degree
• 2 or more years’ work experience in student advising, higher education, international education, study abroad, international program administration, or related areas
• Travel, study and/or work experience abroad
• Outstanding time management skills and customer service acumen
• Excellent cross-cultural communication and student relations skills
• Ability to handle detail and prioritize workload in a fast-paced environment
• Ability to collaborate effectively in a highly team-oriented environment and culture
• Proven effective engagement with stakeholders at multiple levels

Requirements

• Experience using a CRM
• Experience with advising and/or counseling
• Knowledge of and experience working with cultures and higher education institutions in Southern Europe (Italy, Greece, Malta, Bulgaria & Turkey)

Benefits

• Compensation: $45000 – $52000
• Location: Washington, DC Area Based or Remote (excluding New York or California)
• FLSA Status: Exempt