[Hiring] Senior Trainer, Educational Services @Internova Travel Group

Role Description

Travel Leaders Network is one of the largest travel agency networks in North America, with a mission to empower travel advisors and agencies through innovative technology solutions, marketing solutions, and comprehensive training programs.

As a Senior Trainer, you will play a pivotal role in designing, delivering, and evaluating training programs tailored to the needs of our travel advisors and agency partners. You will work closely with internal stakeholders to ensure training initiatives align with company goals.

Your expertise in the leisure travel industry as a former travel advisor will be essential in ensuring success in this position. This position will develop, execute, and lead workshops and webinars, and build online learning sessions.

Training Program Development:

• Curriculum Design: Develop detailed training curricula tailored to various products and services offered by Travel Leaders Network.
• Instructional Materials: Create a range of instructional materials such as training manuals, guides, Tip Sheets, video tutorials, and interactive e-learning modules.
• Certification Programs: Design and administer certification programs for travel advisors, validating their expertise and enhancing credibility within the industry.
• Conduct thorough needs assessments to identify gaps in knowledge and skills, utilizing surveys, polls, white boards, and performance data analysis through survey data.
• Content Customization: Customize training content to align with the unique needs of Travel Leaders Network ensuring relevance and applicability to drive program participation.
• Review and modify training programs including the specialist programs based on changes/modifications/inclusions needed to keep specialist courses up to date and in alignment with the travel industry.
• Completes report of all training activities in timely manner.
• Develop, facilitate, and manage classroom training for annual in-person conference and other in-person events throughout the year.
• Provide customer service support through email and phone calls.
• Creative and innovative thinker.

Training Delivery:

• Facilitation: Lead engaging in-person and virtual training sessions, utilizing a variety of instructional techniques to cater to different learning styles, including lectures, group discussions, role-playing, simulations, and hands-on activities.
• Technology Utilization: Leverage advanced training technologies such as Learning Management Systems (LMS) and interactive webinars to enhance the learning experience for our members to drive adoption and utilization of the programs.
• Workshops: Organize and conduct specialized workshops and seminars on topics such as Artificial Intelligence, Sales Techniques, Customer Service, and risk management.
• Motivational Skills: Ability to inspire and motivate employees to achieve their best performance.
• Problem-Solving Abilities: Strong problem-solving skills to address challenges in training and development.
• Patience and Adaptability: Patience and adaptability to work with trainees of varying skill levels and learning paces.

Continuous Improvement:

• Collect and analyze feedback from attendees through surveys, and direct observations to continuously refine training programs for the betterment of adoption by members.
• Stay abreast of industry trends, new travel products, and emerging destinations to ensure training content remains current and competitive.
• Responsible for maintaining learner records and entering data in a timely fashion with acute accuracy.
• Manage individually assigned projects efficiently and effectively within the constraints of time and budget.

Qualifications

• Minimum 7+ years of travel advisor leisure sales experience selling travel at $750,000+ annual sales or equivalent work experience as a travel agency manager or owner role.
• Minimum of 5 years of experience as a trainer in the travel industry, preferably within a travel agency or consortium setting.
• Industry Credentials with CLIA, ASTA, ACTA and The Travel Institute a plus.
• Excellent comprehensive curriculum development skills with proven track record.
• Excellent communication skills, both verbal and written, with the ability to present complex information in a clear and engaging manner.
• Excellent project management skills with adherence to strict timeframes & deadlines.
• Proficient in technology such as Microsoft Office Suite of Products with advanced skills in Power Point.
• Strong professionalism and presentation skills.
• Ability to work independently and within a group.
• Sound working knowledge of adult learning theory.
• Proven track record using webinar tools including development and delivery of virtual classes and workshops is a plus.
• Accessible Travel, Honeymoon & Destinations Wedding Travel, Luxury Travel, Leisure Travel, Corporate Travel, Group Travel, Family Travel, Sustainable Travel, Active & Adventure, Duty of Care background and experience is a major plus.
• Exceptional communication and presentation skills, with the ability to convey complex information clearly and effectively.
• Proficiency in instructional design principles and techniques, including ADDIE (Analysis, Design, Development, Implementation, Evaluation).
• Expertise in using e-learning software (e.g., Articulate, Camtasia), LMS platforms and virtual training tools (e.g., Zoom, Microsoft Teams).
• Strong organizational and project management skills, with the ability to manage multiple projects simultaneously and meet deadlines.
• Ability to adapt training methods to meet diverse learning needs and technology skill levels.
• Solid written communication skills.
• Willingness to travel approximately 25% of the time.

Benefits

• Choice of two medical plans and two dental plans.
• Vision insurance.
• Flexible spending accounts (FSAs).
• Company-paid life insurance and AD&D.
• Optional additional life insurance and AD&D.
• Disability insurance.
• Paid parental leave.
• Paid time off.
• 401k Plan with company match.
• Discounted employee travel options.
• Access to LinkedIn Learning webinars and courses.
• Discounted pet insurance and auto, home, & renters insurance.