[Hiring] Senior Manager, Mariner Academy @Mariner

Role Description

The Leader, CCC Coaching & Development is responsible for building, scaling, and continuously enhancing the Motivational Interviewing (MI)-based Client Centered Communication (CCC) curriculum at Mariner. Reporting to the Mariner Academy Executive Director, this role sets the standard for how financial professionals organization-wide build trust, drive engagement, and facilitate behavior change with clients.

This role ensures Mariner Academy's communication training is not a single event, but a disciplined, ongoing process reinforced by continuous coaching. Success is achieved through live facilitation for beginner, intermediate, and advanced groups, direct 1:1 coaching, and leveraging AI-enabled transcript coding to evaluate coaching quality and track advisor development at scale.

The Director, CCC Coaching & Development works closely with cross-functional teams and business-unit leaders to embed standardized CCC assessment and tracking in all certification paths. This leader also oversees a dedicated CCC Instructor to ensure coaching and facilitation capacity meets growing demand. The primary impact of this role is a measurable enterprise-wide increase in advisor-client trust and engagement, supporting Mariner Academy's certification goals.

Qualifications

• Bachelor’s degree in a related field, or equivalent professional experience.
• Experience facilitating live, MI-based skills training for professional or leadership audiences.
• Experience delivering 1:1 MI coaching or mentoring in a professional development setting.
• Demonstrated success in building and scaling MI training content for distributed professional audiences.

Requirements

• Membership in the Motivational Interviewing Network of Trainers (MINT).
• MI coding expertise (e.g., MITI or comparable framework).
• Previous 1:1 MI coaching experience.
• Supervisory or people-management experience.
• Experience in a finance-related field (wealth management, financial planning, institutional, tax, insurance, or trust).

Skills

• Motivational Interviewing (MI) facilitation and coaching
• Curriculum design and instructional development
• Coaching and talent development
• Data-driven performance evaluation
• Technology fluency and adaptability
• Cross-functional relationship management
• People leadership and supervision
• Self-directed program management

Benefits

We welcome your interest in being a part of our firm. We believe in giving associates progressive opportunities, actively nurturing professional growth and giving back to the community. We are dedicated to building a diverse culture where everyone has the support they need to achieve their career goals. We offer an innovative workplace and a culture that fosters camaraderie, teamwork and work-life balance.

By submitting your application, you agree to the collection and use of your personal information as described in our Employee and Applicant Privacy Notice.

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