[Hiring] Senior Learning Performance Consultant @iCIMS Talent Acquisition

Role Description

At ICIMS, we believe the right people can transform a business. This role supports GTM enablement end-to-end, bringing deep subject matter expertise on the ICIMS product ecosystem, customer journey, and go-to-market motion. This role operates at the intersection of GTM strategy and enablement execution, designing scalable learning programs aligned to GTM business goals and architecting integrated learning journeys with strong reinforcement.

• Serve as an GTM enablement SME on the ICIMS product ecosystem, customer journey, and GTM motion.
• Own and maintain core GTM content, onboarding, handbooks, plays.
• Own the GTM onboarding program end-to-end (design, sequencing, and continuous iteration) to ramp new hires against ICIMS's product, process, and value selling methodology.
• Design, develop, and deliver learning solutions aligned to GTM role scope (AE, AM, CS, and related functions).
• Embed and reinforce Value Selling as the core sales methodology across coaching, content, and Gong-based skill development.
• Lead field preparation for product launches and process changes — working from launch strategy and messaging developed by GTM Readiness to design learning programs, certifications, and reinforcement that ensure GTM teams are equipped and confident ahead of go-live.
• Build storytelling and narrative skills across GTM teams to strengthen how reps communicate value in customer conversations.
• Partner with Sales, CS, Product Marketing, and Product Management to understand priorities and translate them into enablement programs.
• Use Gong, Highspot, Workday Learning, and related systems to support delivery and measurement.
• Analyze learning and performance data to identify gaps and inform continuous improvement.
• Define behavioral and business success metrics for GTM enablement programs and connect them to outcomes.
• Influence stakeholders across the GTM org to align enablement investment with business priorities.
• Align with Customer Enablement ahead of major releases to ensure internal field preparation and external customer education are sequenced appropriately, so reps are equipped before customers receive new learning content.

Qualifications

• 5–8+ years of experience in learning, enablement, performance consulting, or GTM roles ideally in a GTM/SaaS environment preferred.
• Working knowledge of, or ability to quickly master, the ICIMS product suite and customer journey.
• Experience applying instructional or performance-based learning principles.
• Comfort working with GTM and learning technologies (Gong, Highspot, Workday Learning, Salesforce, Synthesia or similar) and data.
• Value Selling, or other GTM methodology experience.
• Experience leading enablement through organizational change (product launches, process rollouts) with a track record of keeping teams equipped and confident through transition.
• Strong narrative and storytelling skills, with experience coaching others to communicate value clearly in customer-facing conversations.
• Strong collaboration and communication skills, with credibility across Sales, CS, and Product stakeholders.

Core Skills & Competencies

• Deep GTM/product subject matter expertise.
• Learning design and delivery aligned to business needs.
• Effective use of learning technology and data.
• Stakeholder partnership and executive communication.
• Analytical thinking and continuous improvement.

Benefits

• Competitive health and wellness benefits including medical, dental, vision, 401(k), dependent care, short term and long-term disability, life and AD&D insurance, bonding and parental leave, mindfulness resources.
• An open vacation policy, sick days, paid holidays, quiet hours each workday, and tuition reimbursement.
• Benefits and eligibility may vary by location, role, and tenure.

EEO Statement

ICIMS is a place where everyone belongs. We celebrate diversity and are committed to creating an inclusive environment for all employees. Our approach helps us to build a winning team that represents a variety of backgrounds, perspectives, and abilities.