[Hiring] Senior Learning Manager @Foundever®

Role Description

This position leads a team of Learning Managers and Learning Specialists/Flex Learning Apprentices supporting the training needs and performance for multiple accounts, lines of business or sites.

• Develop and execute a comprehensive learning and development strategy aligned with organizational goals.
• Lead a team of learning professionals, providing guidance, mentorship, and performance management.
• Provide growth and development opportunities for direct reports and ensure that a robust pipeline of talent exists.
• Ensure training programs are grounded in adult learning theories, best practices, and adherence to internal and external processes and compliance requirements.
• Implement robust evaluation methods to assess the effectiveness of training programs.
• Analyze data and feedback to drive continuous improvement in learning experiences and outcomes, providing recommendations to cross-functional partners and clients to improve KPIs.
• Build partnerships with internal stakeholders and clients to maintain effectiveness of training programs based on feedback through consistent communication and engagement.
• Constantly and proactively coordinate with WFM, Talent Acquisition, Operations and Finance teams to understand and anticipate ramps and training needs, ensuring that training plans for all client ramps are planned and executed timely.
• Track associate performance by assessing and monitoring learning curve to ensure positive trend based on historical data.
• Ensure that all programs provide a positive, empowering, engaging learning experience.

Qualifications

• Bachelor's degree in business, or related field or equivalent in directly related work experience.
• 10+ years’ experience in Training and management experience, coaching, mentoring and developing others in a complex, fast-paced environment.
• Experience in the BPO industry is a plus.
• Solid understanding of training processes and best practices for adult learners.
• Proven ability to convert intellectual theories and approaches into deliverable products.
• Experience assessing organizational needs, designing/developing solutions and implementing/evaluating initiatives.
• Strong leadership skills and experience managing a large team (virtual and/or on-site).
• Strong organization and project management skills with the ability to manage multiple projects and priorities simultaneously.
• Proven ability to foster strong partnerships and gather support across multiple internal and external stakeholders.
• Good judgment and strong problem-solving skills, research skills and decision-making skills.
• Excellent listening, oral, and written communication and presentation skills and the ability to express thoughts clearly and simply, using data to influence outcomes.
• Able to manage client-facing meetings.
• Working knowledge of MS Office Applications (Word, Excel, PowerPoint).
• Ability to coach, motivate and promote collaboration.

Requirements

• Offers of employment are conditional and require that you complete and pass a criminal background check that reviews all criminal activity in every area of residence for the last seven years.

Benefits

• The base pay range for this position is up to $76,000 per year; however, base pay offered may vary depending on location, job-related knowledge, education, skills, and experience.