[Hiring] Senior Learning Experience Designer @Pacific Northwest National Laboratory

Role Description

The Senior Learning Experience Designer is an experienced member of the Learning and Talent Development organization responsible for the design, delivery, measurement, and operationalization of modern, high-impact learning solutions across the Laboratory. This position blends advanced learning asset production, project management, facilitation, and impact measurement to support and accelerate the production workflow of the Digital Design Team.

• Responsible and accountable for the tracking, notification, and scheduling of all required training for staff and non-staff within assigned area of responsibility.
• Accountable for the day-to-day operation and related functions of assigned area of responsibility to ensure timely completion of training according to stated regulations to maintain compliance.
• Assists in the development of training plans for new staff members and transferred staff.
• Provides guidance to staff and non-staff regarding applicable training requirements.
• Prepares reports as requested and maintains accurate training records.
• May be responsible for coordinating the completion of the Employee Job Task Analysis (EJTA).

Production Support & Project Management:

• Establish and manage project plans, timelines, risks, and communication to ensure efficient delivery of learning and performance support materials.
• Oversee iterative pilot cycles, testing processes, and reporting functions.
• Build and track assessments, identify opportunities for improvement, and respond to findings; embed results within strategic lab objectives.
• Perform vendor coordination and support technology stack integration.

Learning Analytics, Measurement & ROI:

• Develop and operationalize learning measurement strategies.
• Design dashboards and reporting mechanisms using a blend of Power BI, Oracle, and Performitiv.
• Apply Return on Investment (ROI) methodologies to quantify learning outcomes and business impact.
• Analyze learning programs and operational performance to support continuous improvement.

Digital Learning Design & Development:

• Design, develop, and implement a variety of digital learning and performance-based assets including eLearning, microlearning, simulations, video, graphics, and interactive content to support compliance and regulatory training in alignment with Lab mission.
• Apply ADDIE and Systematic Approach to Training (SAT) to analyze needs, design learning objectives, develop solutions, and evaluate outcomes.
• Produce accessible, engaging learning solutions using tools such as Articulate 360 and Adobe Creative Cloud.
• Package and publish digital learning content in the Learning Management System (LMS), ensuring SCORM accuracy and metadata integrity.
• Maintain standards for file organization, version control, accessibility, and quality assurance.

Instructor Expertise & DOE Training Alignment:

• Apply adult learning principles and demonstrate facilitation mastery.
• Ensure learning designs support DOE-aligned qualification structures and performance demonstration requirements.
• Provide instructional delivery insights during course pilots, reviews, and SME coaching.

Collaboration & Stakeholder Engagement:

• Partner with SMEs, course owners, operations teams, and leaders to define needs and align training strategies to mission outcomes.
• Lead design reviews, pilot activities, and adjudication cycles.
• Communicate recommendations, risks, dependencies, and solutions.

Tools & Systems:

• Articulate 360 (Storyline, Rise)
• MS Power BI
• MS Excel
• Cognota
• Performitiv
• LMS platforms (SCORM, xAPI preferred)
• MS SharePoint, Teams, Adobe Creative Cloud

This position is virtual with occasional onsite visits as business needs require. No formal people management responsibilities.

Qualifications

• Minimum Qualifications:
• BS/BA and 7 years of instructional design and delivery experience -OR-
• MS/MA or higher and 5 years of instructional design and delivery experience
• Experience applying ROI methodologies in the context of learning solutions to drive business performance.
• Preferred Qualifications:
• Advanced degree in instructional design, learning analytics, education, or related field.
• Experience designing training in regulated or safety-critical environments.
• Experience with qualification programs or performance demonstration requirements.
• Familiarity with PNNL systems and learning needs.
• Strong project management, problem-solving, and communication skills.
• Demonstrated ability to work independently and lead complex initiatives in a matrixed organizational structure.
• Demonstrated instructor experience and awareness of DOE instructor qualifications.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Robust telehealth care options
• Several mental health benefits
• Free wellness coaching
• Health savings account
• Flexible spending accounts
• Basic life insurance
• Disability insurance*
• Employee assistance program
• Business travel insurance
• Tuition assistance
• Relocation
• Backup childcare
• Legal benefits
• Supplemental parental bonding leave
• Surrogacy and adoption assistance
• Fertility support
• Employees are automatically enrolled in our company-funded pension plan*
• Employees may enroll in our 401 (k) savings plan with company match*
• Employees may accrue up to 120 vacation hours per year
• Employees may receive ten paid holidays per year

Company Description

Pacific Northwest National Laboratory (PNNL) is a world-class research institution powered by a highly educated, diverse workforce committed to the values of Integrity, Creativity, Collaboration, Impact, and Courage. Every year, scores of dynamic, driven people come to PNNL to work with renowned researchers on meaningful science, innovations, and outcomes for the U.S. Department of Energy and other sponsors; here is your chance to be one of them!

At PNNL, you will find an exciting research environment and excellent benefits including health insurance and flexible work schedules. PNNL is located in eastern Washington State—the dry side of Washington known for its stellar outdoor recreation and affordable cost of living. The Lab’s campus is only a 45-minute flight (or ~3 hour drive) from Seattle or Portland, and is serviced by the convenient PSC airport, connected to 8 major hubs.