[Hiring] Senior Instructional Designer @Samsara

Role Description

Samsara’s Customer Education is looking for a creative Senior Instructional Designer. You’ll be part of an energetic team that will play a key role in Samsara’s growth and our customers’ long-term success. Opportunities and challenges include:

• Developing learning strategies to support our key customer personas and industries
• Innovating in AI-driven instructional development
• Contributing new ways for us to scale our process and our reach
• Being a thought leader across Samsara

This is a remote position open to candidates residing in the US except the San Francisco Bay Metro Area, NYC Metro Area, and Washington, D.C. Metro Area.

Qualifications

• 3-5+ years learning design or instructional design experience in a software/SaaS setting
• Knowledge of Instructional Design standard methodologies and a proven ability to craft learning content that is effective and engaging
• Ability to communicate abstract or technical information to both technical and non-technical audiences (visually and in writing)
• Ability to identify the best learning delivery formats (e.g., online learning, assessments, audio-based lessons) for a specific set of objectives
• Collaboration skills and teamwork
• Attention to design aesthetics and visual detail
• Knowledge of legacy and emerging content development tools such as Parta.io, Articulate, Camtasia, Zoom, Clueso, etc.

Requirements

• Work with stakeholders across the company to define training requirements, learning goals, and user needs for both customers and partners
• Craft and build learning & credentialing experiences in different formats (online learning, audio, video, in-app, etc.), working within the constraints of different templates and business requirements
• Leverage a wide range of tools (AI-based content authoring, multimedia) to develop content rapidly and iteratively
• Push yourself and the team to evolve and improve upon our processes, and to discover and test new instructional development models and tooling
• Solicit reviews from partners and SMEs, and review others’ content and assessments for effectiveness
• Own an assigned Samsara product area, by monitoring updates, maintaining its curriculum, and partnering with leadership on incoming requests
• Build product expertise through self-directed research, available AI tools, and targeted collaboration with SMEs to validate content
• Design and write engaging and effective assessments
• Champion, role model, and embed Samsara’s values and operating principles as we scale globally and across new offices

Company Description